Product Support Engineer IRC244265

Description:

The Product is a situation management software platform that enables situation planning, response, and analysis for the security, safety, and emergency markets. By integrating and correlating information from multiple and diverse systems across the organization and coordinating response actions, the Product ensures that everyone in the operational chain knows what is happening and what to do.

With a portfolio of Physical Security and Enterprise Incident Management solutions, we work as trusted partners to hundreds of customers around the globe ensuring security, safety, and business operations continuity.

The solutions include video management, video, and data analytics, and PSIM/ Situation Management solutions that are deployed in financial institutions, transportation agencies, airports, seaports, utility companies, city centers, and to secure many of the world’s highest-profile public events.

Requirements:

• 2-3 years of experience in software testing and/or customer support
• knowledge/experience with support of Windows operating systems on an admin level
• how to identify and troubleshoot system/performance issues
  
  
  

– experience with support of networking environment

– configuration and troubleshooting

Experience in customer support/product support activities:

– good English (chat, email)

– deep cooperation with R&D department

– stong troubleshooting skills

– team-player

– customer-orientation

Would be a plus:

– Black-Box testing

– C# and SQL

– Scripting (cmd, powershel)

– Web

Job Responsibilities:

Support engineer for situation management division.

Focusing mainly on customer cases investigation and system troubleshooting.

As part of the support team you oversee customer cases by analyzing and investigate bugs, reproducing cases on a live setup and troubleshooting live systems. You will divert the case to the correct R&D team and provide them with clear guidance to help resolve the issue. Once R&D have resolved the issue you will confirm the fix and update the field engineers.

What We Offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

About GlobalLogic GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.