Travel concierge agent, Lifestyle manager

LTA is searching for a customer-focused Travel Concierge Agent to join our team

Responsibilities:

• Handling customer requests email/calls.
  • Offline Quotations «Hotels, Flights, Transfers, Sightseeing, Car rental, Trains, Cruises, etc.»
  • Tailor Made Packages
  • Amendment requests
  • Cancellations & waiver requests
  • Relocations
  • Special requests
  • MICE bookings
  • Making on behalf online bookings, amendments, cancellations, waivers, etc…
  • Report offline confirmed services on the system.
  • Reconciling online bookings/Reviewer of errors
  • Inbound and Outbound calls to customers and suppliers.
• Selling transportations, accommodations, insurance and other travel services.
• Cooperating with clients to determine their needs and advising them appropriate destinations, modes of transportations, travel dates, costs and accommodations.
• Providing relevant information, brochures and publications.
• Book transportation, make hotel reservations and collect payment/fees.
• Deal with occurring travel problems, complaints or refunds.
• Enhance customer knowledge about the destinations.
• Professional writing for reports, letters, emails, and other communications in English and Arabic.
• Work is usually 5 days a week (shift-based), but urgent matters may need to be handled 24/7 in exceptional circumstances.

Job Requirements:

• Travel agency experience (B2B) 2 years+.
• Strong knowledge about the main attraction places in the countries
• Ability to meet the targets and the deadlines.
• Customer-oriented approach, Clean and professional appearance.
• Exceptional communication, presentation skills, strong sales skills and Cool tempered.
• B1 / B1+ English profile.
• Excellent use of computer system

Conditions:

• Work in the office from Monday to Friday from 10:00 to 18:00, after 18:00 remotely online.
• Saturday or Sunday on duty.
• Official employment
• Real perspective of professional and career growth
• A comfortable workplace with friendly team
• Daily Lunches are included, 2 corporate events