Technical Support Engineer

Requirements:

• At least 1 year of prior experience as L2 Support Engineer in Gambling - as a must
• Basics of CI/CD approach and pipelines (GitLab, Jenkins)
• Experience with cloud services (GCP)
• Upper intermediate English — written, at least intermediate — verbal
• Ability to work in unusual hours (outside of office hours) as some of the accounts are located in different time zones (40 hours a week)
• Knowledge of HTTP protocol, and REST API
• Understanding of common file formats: JSON, XML
• Experience working with Docker and Kubernetes
• Would be preferable knowledge with messaging systems (RabbitMQ, Kafka)
• Would be good knowledge of programming languages (Python/Java/JavaScript/Bash)
• A service-minded approach and a problem-solving attitude
• Ability to work with non-technical and technical customers alike
• Prioritisation skills and capability to make high impact decisions while multitasking

Responsibilities:

• Identify, analyse and troubleshoot technical issues and provide our customers with effective solutions
• Integrating and adding to Production new clients
• Configuring, customising and edit existing configurations
• Track the progress of the integration and communicate any blockers
• Collaborate with technical writer and development team in improving and clarifying documentation and collaterals for the integration process
• Optimising/ automating recurring activities
• Prepare how-to’s and automation tools
• Run and own Postmortems
• Process operational requests from support and engineering
• Directly collaborate with the Project internal teams: DevOps, Backend, Commercial, for infrastructure maintenances, error troubleshooting, and data integrations
• Help building and improving the process allowing for a smooth, simple and fast integration for our customers
• Responsible to test and verify changes and the consistency of the APIs and its endpoints and “represent” the customer and its business when testing and validating any changes introduced in the APIs

Benefits of working with us:

• Talented and open people around
• Challenging tasks to feel the impact
• Budget for personal development
• Well-being Budget
• Annual bonus
• Development day to grow professionally
• Free English classes
• Paid vacation days/paid sick leaves (number depends on the country you live in)