Technical Support Specialist

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• Full support of Sales Specialist for Protection and Control equipment
• Technical support and consultations to external customers and partners regarding Protection and Control equipment, during system design, commissioning and operation.
• Analysis of design documentation of protection and control systems and technical consulting during configuration and parametrization of digital protection and control IEDs for HV and MV substations
• Analysis of design documentation of substation automation systems and technical consulting during configuration and parametrization of the IEDs
• Elaboration of technical solutions for protection systems
• Communication with technical support centers of factories and coordination with them all technical application and operation issues especially the most difficult ones during projects implementation
• Provides recommendations to management to improve operations and customer service.
• Conducting of training courses
• Consulting customers on products and technical solutions
• Product configuration and coordination of technical solution with the Customer - work with technical documentation, catalogs and online configurator.
• Work with customers complaints, warranty and post-warranty cases.
• Requirements have to be met:
• Higher technical education (University degree in Electrical engineering is required).
• Work experience at least 3 years in energy field as operational/maintenance specialist or in sales for Protection and Control equipment (Protection Department).
• Work experience with protection test equipment
• Knowledge of primary and secondary equipment of electrical substations and stations.
• Advanced level of Ukrainian language.
• English on intermediate level or higher.
• Good communication skills.
• Readiness to take on challenges, address customer requirements and solve problems.
• Availability of a category "B" driver's license and practical driving skills.
  
  

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Location Kyiv, Kyiv, Ukraine;

Berlin, Germany;

Düsseldorf, Germany;

Gdansk, Pomeranian, Poland;

Hamburg, Hamburg, Germany;

Ismaning, Bavaria, Germany;

Katowice, Silesian, Poland;

Krakow, Lesser Poland, Poland;

Lebork, Pomeranian, Poland;

Lodz, Lodz, Poland;

Manheim, Brandenburg, Germany;

Munich, Bavaria, Germany;

Nauen, Brandenburg, Germany;

Neusaess, Bavaria, Germany;

Przasnysz, Masovian, Poland Job type Full time Experience Experienced Job function Engineering & Science Contract Regular Publication date 2024-11-21 Reference number R0055542