QA/Reliability Engineer/NOC IRC251549

Description:

The client is one of the world’s leading providers of elevators, escalators, and moving walkways, along with maintenance and modernization services. The group has a presence in over 100 countries, with production sites and research and development facilities located in the US, Brazil, Europe, China, and India. In other words, we all use their products daily.

Requirements:

At least 2 years of experience in a similar position (QA Engineer/NOC/Tech Support)

Good English language skills (at least intermediate spoken and written level)

Understanding of cloud and networking.

Familiar with web applications and server architecture. HTTP, REST API.

Knowledge of monitoring tools and principles.

Strong troubleshooting and problem-solving abilities.

Proactive in incident prevention.

Ability to work independently and effectively prioritize tasks.

Job Responsibilities:

Validate new functionality in different environments.

Respond promptly to incidents following the incident management policy, with appropriate urgency priority, within agreed timelines.

Create and execute test cases.

Monitor environment performance and troubleshoot issues.

Respond to alerts and escalate issues when necessary.

Update FW and equipment configurations, when it is needed.

Collaborate with other teams to resolve complex problems.

Create and maintain accurate procedural documentation.

Conduct production quality control, monitor end-user service levels, and verify the impact of changes.

What We Offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

About GlobalLogic GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.