Head of KYB Onboarding (FinTech)

PayDo, a leading Electronic Money Institution (EMI) authorized by the FCA in the UK and FINTRAC in Canada, operates in 140 countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, and mass payment options, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for local and international payments.

The Onboarding Head oversees and optimises the customer onboarding process (for B2B customers). This role involves building and leading a high-performing team, ensuring compliance with KYB regulations, and driving process improvements through data analysis and automation. The ideal candidate will have a strong team management, compliance, and project management background.

Your regular tasks

• Team Leadership: Build and manage a high-performing onboarding team (5+), ensuring adherence to regulations and procedures
• Process Optimisation: Develop and implement robust and efficient KYB onboarding processes and procedures, ensuring compliance with all applicable regulations
• Operational Excellence: Oversee daily operations, identify bottlenecks, and implement improvements to optimize the onboarding process
• Stakeholder Collaboration: Foster strong relationships with cross-functional teams to ensure seamless onboarding
• Data-Driven Decision Making: Develop and utilize reporting systems to track onboarding metrics and identify areas for improvement
• Project Management: Oversee the implementation of new onboarding tools and technologies
  
  

Skills and qualifications

• 5+ years of experience in leading and managing KYB (and KYC) onboarding team on an international level
• Proven track record in building and developing high-performing teams of up to 10 members
• Experience with regulatory examinations and audits related to KYC/KYB
• Experience working with complex Customers such as financial institutions, gambling, IT/Software, Marketing, or forex clients is a must
• Expertise in setting and tracking KPIs and performance metrics
• In-depth knowledge of anti-fraud, transactions, and risk management principles within the fintech, payments, or related industries
• Strong analytical and problem-solving abilities to optimize onboarding processes
• Excellent organizational and time management skills with a proven ability to meet deadlines
• Knowledge of relevant data analysis and visualization tools
• Experience working in a fast-paced, high-growth environment
• Advanced English language proficiency
  
  

Hiring Steps

Our recruitment process typically includes the following steps:

• Application Screening
• Interviewing Process & Assessment
• TA Interview
• Tech Interview
• Test Assignment (upon request)
• Final Interview (upon request)
• Job Offer
• Reference Check
  

Advantages of working with us

• Join a team of talented individuals who are deeply committed to their roles and the company's mission
• Embrace an innovative approach to processes and problem-solving, driven by ambitious goals and plans
• Work in a collaborative environment dedicated to delivering superior products that meet and exceed customer expectations
• Enjoy a workplace that fosters autonomy and trust, empowering you to take ownership of your responsibilities
  
  

Social Package

• Competitive compensation package
• Remote-first (or you can choose a hybrid format if you work from the UK)
• Flexible working hours
• Paid time off: Vacation, sick leave, personal days, and public holidays
• Budget for private English classes
• Budget for external training
  
  

Seize this opportunity and take the next step toward a rewarding career. Apply now!