Customer Success Manager

Role Description:

GigRadar.io (Upwork Lead Generation platform) is seeking an experienced and motivated Customer Success Manager (CSM) to join our team. As a CSM, you will play a crucial role in maintaining client satisfaction and helping our customers optimize their Upwork lead generation process using our platform.

Key Responsibilities:

• Onboard new clients and provide them with all necessary guidance.
• Track client progress, achievements, and key milestones, offering proactive support.
• Build and maintain strong client relationships to ensure high satisfaction and retention.
• Collaborate with various departments to resolve client inquiries.
• Manage client plans, billing issues, and related matters.
• Handle cancellation requests and work to retain as many clients as possible.
• The working hours are from 12 or 1 PM Kyiv time, ending at 9 or 10 PM, to cover US clients.
  
  

Requirements:

• Experience as a B2B Customer Success Manager, ideally in SaaS.
• Strong knowledge of Upwork and lead generation on the platform.
• Great communication skills to build trust and strong client relationships.
• Problem-solving mindset with the ability to spot client needs and growth opportunities.
• Comfortable working independently or with a team in a fast-paced environment.
• Familiarity with tools like Notion, HubSpot, and Intercom.
• Understanding of search queries (e.g., Boolean, ElasticSearch).
• Fluent in English (spoken and written)
  
  

Join our team at GigRadar and help us empower freelancers and agencies to excel in the competitive Upwork landscape.

Compensation:

Base Salary: $700 + bonuses based on KPI's