Medical visit CRM & Analytics Specialist

Who We Are

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together create meaningful impact.

In the L'Oréal Dermatological Beauty Division, we change people's lives by creating the ‘beauty of health’ with our iconic brands (La Roche- Posay, Vichy, CeraVe, Skin Ceuticals). With the most prescribed brands by dermatologists and other specialists, our division is maintaining a double-digit growth worldwide for the last 5 years which is fueled by +7.5k employees around the world.

Key Responsibilities

As a Medical visit CRM & Analytics Specialist, you will be responsible for conducting data analysis (using Veeva, medical dashboard, barometers, targeting) to monitor the performance of medical representatives and adjust CRM processes.

• Collecting and processing data from the SalesForce platform, cleansing and ensuring data accuracy and integrity, checking data for inconsistencies or anomalies in VeeVa CRM
• Preparation of weekly/monthly/quarterly reports on medical visits, correspondence with doctors after visits, engagement of VeeVa Engage visitors to increase the efficiency of medical visits and assess profitability
• Independently delivering simple and special requests for VeeVa CRM to the global VeeVa team, technically resolving requests, testing technical solutions with the team
• Training pharmacists and researching pharmacist recommendations
• Monthly collection and processing of data on mystery shopper activity in pharmacies, preparation of monthly reports for sales and medical teams based on this data
• Maintaining databases for pharmacist training, identifying problems or gaps in reporting and timely remediation by the agency
• Development of dashboards in Power BI based on quarterly pharmacy training results and mystery shopper activity
• Communication and instruction of the agency on technical improvements in data collection processes
  
  

YOUR FUTURE TEAM

We are one of the largest teams in the company, creative thinkers and dermatology enthusiasts who offer innovative solutions to solve problems. We strive for cooperation and communication, encourage open dialogue and exchange of ideas, and work closely with the marketing and sales teams.

YOUR BACKGROUND

• At least 2 years of experience in a similar position
• Experience with SalesForce platform and CRM, Power BI management
• Leadership and management of cross-functional and joint team projects
• Easy to establish relationships in the team, able to prove and present your ideas
• Confident user of MS Office (Excel, Word, PPT, etc.)
• You have developed analytical skills, show attention to detail
• Ability to multitask and meet deadlines
• English Upper-Intermediate
  
  

What We Offer

• Join the leading Beauty Tech Company worldwide with official employment, competitive remuneration, and global profit-sharing opportunities.
• Develop in the place where you can contribute to something bigger and grow beyond your potential! Numerous social initiatives of various scales implemented by L'Oréal Ukraine are aimed at solving environmental and social problems, as well as gender inequality in business and science. Since the beginning of the full-scale invasion, the company has been supporting those affected by the hostilities.
• You will get: comprehensive health and life insurance, exclusive discounts at L’Oréal's internal product store and partner beauty salons, technical equipment, and additional vacation during challenging times.
• Embrace a dynamic environment where you have unlimited access to learning platforms and development courses, including local and international trainings, Coursera, LinkedIn Learning, and Busuu.
• Thrive in an international company by realizing your ideas while collaborating with industry experts to elevate your professional expertise.
• Experience a hybrid work schedule, offering the flexibility to work either in the office with shelter (Kyiv, Business Center “Magnett”) or remotely.