Customer success

Smoothr (https://smoothr.de) is the leading provider for digital ordering systems in Germany. Founded in 2016, we help leading restaurant chains in the digitization of their order channels. With our hard- and software products we are enabling fast ordering in leading restaurant chains such as Subway and Burger King. Our systems interact with thousands of customers each day. 

We are a dynamic/tech-driven team, based in Germany and Kyiv, with passion for delivering the best systems. 

For our team we are looking for a Customer Success  to collect experience and learn. 

Your key responsibilities:

1. Onboard new clients

2. Communicate with clients

3. Set Up new devices for Customers

4. Set Up Menu and Configure the system according to the requirements of the project

5. Generate and Evaluate Data Exports

6. Work as a part of a team to expand, improve and develop working processes

Expectations from you:

• At least 1 year of work experience

• Upper-intermediate English

• Ability to learn fast on the go

• Attention to detail

• Good at following instructions, working independently and data analysis

• Good communication skills

What we offer: 

• Modern Office directly in city centre

• Creative and passionate team

• Paid sick leave and vacations

• Provide Drinks daily

• Long Term Engagement

• Experienced leaders