Customer Support Consultant (Spanish)

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are advanced solutions that shape the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services customers in over 100 countries. Our growing pool of over 2000 employees spans 35+ nationalities.

3Shape as an employer stands with Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as focus on our colleagues’ mental health by implementing different activities.

If you are looking for stability in your future, we are the right place for you.

We are looking for a Customer Support Consultant to join our multicultural team who will share our focus on solving problems and building good relationships with our reselling partners and end-users around the world.

Areas of responsibilities:

• Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
• Handling support cases: collect all relevant information from customers, according to company`s procedures and record this using company`s CRM
• Interact with other departments and escalate customers feedback further
  
  

You should possess the following skills:

• Customer oriented approach
• Good communicator with ability to ask and listen
• Good verbal and writing skills at upper-intermediate level in Spanish, and English, and Ukrainian
• Problem solving and creative skills
• Goal-focused and stress resistant
• Aspiration to self-development and keen on gaining new skills
• Ability to handle multiple tasks and collaborative skills
  
  

Being the part of us means:

• Opportunity to become a part of what 3Shape has created over the past two decades.
• Meaningful work that changes the future of dentistry
• Work in a collaborative professional and friendly environment
• Constant professional growth and development
• A healthy work-life balance
• Occasional business trips to Western Europe
  
  

We offer:

• 39 hours of cooperation per week within a flexible time frame
• 24 business days of annual leaves
• Medical insurance (with additional Dentistry Budget and 10 massaging sessions per year included)
• Possibility of flexible remote cooperation
• Good working conditions in a comfortable office near National Technical University “KPI” which includes: Blackout ready infrastructure. Corporate Paper Book Library. Gym-Room with Shower.
• A parking lot with free spaces for employees
• Partial compensation of lunches
• Paid sick leaves and child sick leaves
• Maternity, paternity and family issues leaves
• Well-being program: monthly well-being meetings and individual psychology hot-line
  
  

Want to join us and change the future of dentistry?

For more information, visit our web-site: www.3shape.com or contact by email [email protected].

Information about our open vacancies you can find here: www.3shape.com/...porate/Careers/#vacancies

You can follow us on social media :

www.facebook.com/3Shape