Training Manager

Requirements:

• Experience as a corporate trainer/product trainer in contact centers, call centers, customer support services
• Deep understanding of adult learning principles and methodologies (e.g., Kolb’s cycle).
• Ability to evaluate training effectiveness and adjust training programs accordingly.
• Experience with modern learning technologies and platforms.
• Excellent communication skills.
• Knowledge of group dynamics principles.
• Proficiency in Ukrainian and Russian at a native level.

Soft Skills:

• Ability to quickly learn new features and integrate them into training programs.
• Excellent presentation and training session skills.
• Adaptability in adjusting teaching styles for different audiences.
• Analytical skills to assess training data and formulate improvement recommendations.
• Effective collaboration skills with colleagues.
• Ability to motivate and inspire training participants.
• Critical thinking and analytical abilities.

Responsibilities:

• Training and supporting new employees through all stages of theoretical training in accordance with current standards.
• Reviewing, creating, editing, translating, and maintaining up-to-date training materials.
• Modifying the training process as needed, based on current requirements, in coordination with the manager.
• Providing detailed feedback to the Team Lead regarding trainees.
• Designing and conducting certification assessments.
• Conducting product webinars for employees across all departments.
• Timely updates and improvement of training programs.
• Performing ongoing analysis of the reasons for employee turnover during training and proposing retention measures.
• Collaborating with department heads to gather feedback on training programs and the quality of specialist preparation for work.

Benefits:

• An exciting and challenging job in a fast-growing holding with the opportunity to work alongside a multicultural team of top professionals in Marketing, Management, Operations, Engineering, Architecture, and more.
• A great working atmosphere with passionate IT experts and leaders, sharing a friendly culture and success-driven mindset.
• Beautiful offices in Kyiv, Warsaw, Limassol, Almaty, and Yerevan, providing a comfortable work environment and opportunities to connect with IT professionals daily.
• Convenient work schedule: Monday to Friday, 10:00 to 19:00.
• Laptop and all necessary equipment provided according to holding standards.
• Paid vacations and days off.
• Referral program: recommend colleagues and earn bonuses.
• Educational support from our L&D team, including internal and external training sessions and conferences.
• Various internal activities: online platform with newsletters, quests, gamification, rewards for collecting bonuses, PIN-UP talks club for movie and book lovers, cozy board game evenings, special office celebrations, and more.
• Company events and team-building activities.