Service Desk Specialist (UA Speaking)

Playson is a B2B game provider with 10 years of experience on the market. Since 2012 we have ambitiously developed worldwide recognition in the industry. Nowadays, our main focus is on regulated European Markets and we operate in 20+ different jurisdictions. As of 2023, we are continuously working on enhancing our portfolio, encompassing best practices in order to meet the highest standards of technology, design, support and interoperability.

Due to our dynamic growth, we are looking for an experienced Service Desk Specialist to join our team. In this role, you will provide technical support to our employees all over the world.

Key Requirements

2+ years of experience in system administration

Experience in cloud solutions support

Excellent communication and customer service skills

Ability to maintain documentation and asset records

Willingness to learn new technologies

Experience in installation, configuration, and troubleshooting of macOS and Windows

Knowledge of user account, group, and access management in cloud services (Google Workspace, Atlassian, GitHub, AWS)

Basic understanding of networking technologies (DHCP, DNS, VPN, Wi-Fi, TCP/IP)

Experience with remote access systems (TeamViewer, RDP)

Experience working with ticketing systems (Jira Service Management)

Basic Linux Skills (preferred)

Strong verbal and written communication skills

Nice To Have

Experience with VPN, LDAP

Administration skills in Atlassian, AWS, Jenkins, GitHub, MDM

English proficiency sufficient for reading technical documentation and written communication

A proactive approach and clear career ambitions

The Importance Of The Role Is In

Setting up workstations for new employees and advising them on hardware usage

Providing remote and on-site technical support for employees

Procuring, delivering, returning, repairing, and auditing IT equipment

Configuring and maintaining the IT infrastructure (hardware, system software, applications)

Managing system permissions and user accounts

Diagnosing and resolving hardware, software, and system issues

Preparing instructional materials and conducting employee training

Managing software licenses

Participating in IT projects aimed at improving user experience and implementing new technologies

Ensuring compliance with corporate IT policies

What You Get In Return

We offer a competitive salary in EUR, subject to annual performance reviews

Benefit from a transparent and systematic quarterly bonus system

We offer a flexible work schedule to accommodate your needs

Choose to work remotely, providing greater flexibility and comfort

Receive comprehensive medical insurance for both you and a significant other

We provide financial support during special life events

Enjoy unlimited paid vacation leave

Take unlimited paid sick leave whenever necessary

Get reimbursement for professional courses and trainings

CVs are accepted only in English.

If you want to be part of our team, send us your CV!

Looking forward to welcoming you to the iGaming world!