Junior Technical Support Specialist (main shift)

Join a stable hosting platform project! We’re looking for a Technical Support Specialist to provide top-tier assistance to customers.

Shift:

Mon-Fr 15.30-00.00

Location: Ukraine |  Remote

What We’re Looking For:

• Strong troubleshooting & critical thinking skills
• Upper-Intermediate English (spoken & written)
• Knowledge of TCP/IP, DNS, HTTP/HTTPS
• Familiarity with Linux commands & basic Windows environment
• Customer-focused with great attention to detail
• English: Upper-Intermediate (B2)

What You’ll Do:

• Respond to customer requests efficiently
• Troubleshoot web, email, and platform issues
• Provide Tier 1 support and escalate when needed
• Set up email accounts and resolve login/access issues
• Document FAQs and internal guides