Junior SAP CRM Support Specialist

We are looking for a Junior SAP CRM Support Specialist to make our team even stronger.

The ideal candidate will provide support and maintain our SAP CRM environment, ensuring optimal system performance and usability.

Responsibilities

• Assist in the troubleshooting and resolution of SAP CRM issues
• Maintain and update CRM data to ensure accuracy
• Collaborate with team members to enhance CRM system functionality and features
• Document CRM processes and solutions
• Provide training and support to system users
• Monitor system performance and address potential issues proactively
  
  
  

Requirements

• 6+ months of experience as a customer support or support agent
• Familiarity with Jira, Confluence
• Proven experience in collaborating with distributed teams
• Ability to engage in long-term study of complex project knowledge
• Background in customer support or previous roles as a support agent
• Upper-Intermediate level of English, both spoken and written (B2+)
  
  
  

We offer

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Consider relocation options in over 30 countries worldwide
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• You can plan your individual career path together with your manager.
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children
  
  
  

EPAM strives to provide its global team of over 52,800+ professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.

The remote option applies only to the Candidates who will be working from any location in Ukraine.