IT Support Engineer

Company Description

Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 5,500 employees in 22 countries, launched over 40 products, and serve over 243 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.

Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

Job Description

• Provide professional IT support to our employees remotely across different locations and time zones
• Monitor and respond quickly and effectively to requests received through the IT Helpdesk in line with agreed SLAs
• Manage equipment inventory from evaluation and purchase to maintenance and depreciation
• Work closely with suppliers, procurement teams and finance teams, and take ownership of the IT procurement process
• Manage the onboarding and offboarding processes, including for remote workers
• Manage and maintain A/V equipment
• Manage endpoint installations, upgrades and troubleshooting on Windows, MacOS and Linux
  
  
  

Qualifications

• 3+ years of hands-on experience as an IT professional in IT support and/or administration
• Experience in a multi-OS environment (MacOS, Windows and Linux)
• Proven ability to provide proactive customer service with strong attention to detail
• Experience with Active Directory, Azure, and GSuite environments
• Experience supporting audio conference room technologies
• Additional experience with tools and systems such as Meraki, Jira, Intune, Jamf and Slack
• Excellent problem-solving and communication skills
  
  
  

Additional Information

About the Team

We are Wix’s IT Team. We provide technical assistance and support to Wix employees regarding computers, servers, hardware, software and events on a global scale. We take care of everything from configuration to control, to maintenance, troubleshooting and monitoring, using the newest technology for device management services, Ansible, and automation engines. We build fully automated processes for monitoring, purchasing, security incidences, SLM, CRM and more.