Customer Support Manager

Our mission is to provide you with a job that will bring you joy and pleasure.

Our client is an international company providing transport logistics services in the USA. The company focuses on Western standards of working conditions. One of the corporate principles is not to attract specialists to management positions from outside, but to develop them within the company. Our client positions itself as a progressive and sustainable company. And they invite people with the same values to their team.

Responsibilities:

• Сontrol over the shipping process.
• Communication with English-speaking brokers and drivers by phone.
• Timely provision of feedback for the client.
• Taking calls and solving problems in the delivery of goods using creative solutions and patience.
• Processing of emails and prompt resolution of the related issues.
• CRM system control.
• Processing and control of cargo documentation.

Requirements:

• Knowledge of English at the Upper-Intermediate level.
• Ability to work under stress and effectively multitask
• Analytical flexible thinking.
• Proficient time management skills.
• Striving for continuous improvement and the ability to take responsibility for one’s own results
• Desire for continuous development and professional growth

What We Offer:

• Working hours: 15:00 — 01:00 (5/2).
• Modern and comfortable office environment.
• Comprehensive training through our internal corporate program.
• Opportunities for both professional and personal development.
• Supportive and environmentally conscious workplace environment.

During the curfew you will have a hybrid schedule: Start of the working day in the office from 3PM to 9PM, then from 10PM to 1AM — remotely.

Atlas recruiting is a recruiting company breaking employment stereotypes. We select personnel to work for international logistics companies.

Take the first step towards a fulfilling career where your growth is the priority!