Customer support manager, Problem solving specialist

We offer you a job in logistics that successfully withstands all crises. Be confident in the future!

Our client is an international company providing transport logistics services in the USA. The company focuses on Western standards of working conditions. One of the corporate principles is not to attract specialists to management positions from outside, but to develop them within the company. Our client positions itself as a progressive and sustainable company. And they invite people with the same values to their team.

Responsibilities:

• Communication with English-speaking brokers and drivers by phone.
• Taking calls and solving problems in the delivery of goods using creative solutions and patience.
• Processing of emails and prompt resolution of the related issues.
• Effective communication between all parties involved in the recruitment process.

Requirements:

• B2 level of English.
• Strong negotiation skills with a focus on results.
• Ability to work under stress and effectively multitask.
• Proficient time management skills.
• Demonstrated desire for professional growth and development.

What We Offer:

• Working hours: 3 pm — 1 am (Monday-Friday).
• Modern and comfortable office environment.
• Comprehensive training through our internal corporate program.
• Opportunities for both professional and personal development.
• Supportive and environmentally conscious workplace environment.

During the curfew you will have a hybrid schedule: Start of the working day in the office from 3PM to 9PM, then from 10PM to 1AM — remotely.