Account Manager

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Purpose and Scope:

• Will be responsible to drive operational excellence of managing the company multiple complex service offerings in the field of document management. Participates in projects for the implementation of services.
• Organizes and manages the processes in existing clients, in accordance with the terms of the current contracts.
• Leading and control of implementation of the Project, in partnership with key stakeholders throughout the organization.
• Develops relationships with clients, regularly interacts with them, analyzes opportunities for expanding the scope of services provided.
  
  

Main Responsibilities:

• Controls the organization and implementation of operational processes in accordance with the contract, as well as participates in the implementation of the service.
  
  

Manages relationships with the company's clients, including:

• Discusses with the client the current level of service provided and areas for its improvement;
• Surveys customer satisfaction levels and analyses the results;
• Discusses with the client the opportunities for further business development;
• Contribute to development of innovative solutions through leadership of large-scale cross-division functional team projects;
• Ensures planned and early renewal of existing service contracts for a new term;
• Maintains compliance between current contractual tasks and the initial project goals;
• Ensures recognition of the Company and customer awareness of the service.
  
  

Manages the financial results of projects within the framework of concluded contracts, including:

• Plans the financial results of projects;
• Ensures a given level of profitability;
• Ensures cost control: planning, verification, analysis and optimization;
• Ensures revision of contract terms in connection with changing business requirements of the client or economic or market factors;
• Ensures timely payments from clients;
• Monitors the quality of management of mini-warehouses with consumables and manages the warehouse with project equipment;
• Ensures accurate and timely provision of billing data.
  
  

Administers the contracts, including:

• Prepares and signs the necessary documents, such as additional agreements, acts, information letters, etc.;
• Makes equipment orders;
• Regularly prepares reports as per contractual obligations.
• Ensures the availability of all infrastructure components necessary for the continuous provision of services (personnel, equipment, service infrastructure, other resources).
• Ensures timely and correct provision of personnel documentation to the Human Resources Department of Xerox Ukraine.
• Ensures compliance with the norms and rules for health and safety at work at the sites, including conducting workplace briefings for employees.
  
  

Education Level

• University degree (Computer science, Finance)
  
  

Candidate Background: Skills, Knowledge and Abilities:

• Relevant experience from a similar position within a Technical Service providing company or Software Integrator company);
• Ability to apply a creative approach and deep analysis depending on type of problems involved;
• Experience with technical service of peripheral devices/computers/IT/applications;
• Willingness to accept responsibility / accountability
• Flexible approach to meet changing requirements as and when they arise
• ‘Can do‘ approach to work
• Able to work under own initiative
• Ability to work under pressure without compromising quality
• Good knowledge of English
  
  

Additional Role Requirements: Core Competencies

• Financial management of services;
• Customer relationship management;
• Document management.
• Proven analytical ability
• Capable of managing multiple priorities simultaneously
• Excellent communication and interpersonal skills (oral, written)
• Very good Microsoft Office skills particularly Excel and Power Point.