Operations Manager – Fintech

We are seeking an experienced  Operations Manager to join a fast-growing international fintech group operating across Europe, Canada. 

This role involves overseeing and optimizing day-to-day operations across multiple licensed entities in the digital assets and online payments space, ensuring regulatory compliance and cross-departmental efficiency. 

This is a senior role with high visibility and impact. You will not only lead operations and compliance but also play a pivotal role in coordinating with sales, support, legal, and payment teams to drive strategic initiatives.

Key Responsibilities

Operations Leadership

• Manage and align workflows across departments: Customer Success, Compliance, Payments, Legal/Regulatory, Sales, and Marketing. 
• Act   as the central escalation point for all operational issues.

Customer Support

• Lead and structure a scalable support team focused on timely case handling and escalation. 
• Oversee     onboarding, training, and quality control. 

Compliance & Risk

• Supervise the post-transaction compliance team and improve workflows.
• Respond to regulatory and law enforcement requests across jurisdictions.
• Ensure  all CRM entries and compliance records are maintained per local regulatory standards.

Payments & Banking

• Monitor banking and EMI onboarding progress in coordination with the payments team.
• Oversee forecasting for account openings and assist with resolving onboarding issues.

Legal & Regulatory

• Guide the setup and updates of corporate entities in alignment with local legislation.
• Oversee audit preparation and regulatory submissions in cooperation with external advisors.

Marketing & Branding

• Collaborate on campaign implementation and ensure consistent branding across platforms.
• Offer input on website structure and UX for new markets or service rollouts.

Sales Enablement

• Join strategic sales calls, support affiliate management, and review client feedback.
• Track KPIs and ensure volume growth and client retention targets are met.

Governance & Compliance Oversight

• Ensure company operations align with evolving regulatory requirements across all operational markets.
• Identify and mitigate business risks.

Operational Excellence

• Design and roll out standard operating procedures (SOPs) across departments.
• Review department KPIs and implement performance improvement plans when necessary.

Forecasting & Reporting

• Analyze operational performance, forecast company growth, and adapt resourcing accordingly.
• Prepare regular operational and compliance reports for senior management.

Team Management & Travel

• Provide daily support to team leads and foster cross-functional collaboration.
• Travel quarterly to key locations for team oversight and leadership meetings.

Requirements

• 5+ years of experience in operations management, preferably in fintech, digital payments, e-commerce, or regulated financial services.
• Prior experience with VASP-licensed entities, EMIs, or PSPs is highly advantageous.
• Strong understanding of compliance, AML/CTF regulations, and digital asset operations.
• Exceptional organizational, communication, and cross-functional leadership skills.
• Hands-on mentality with the ability to operate in a fast-paced, international environment.
• Fluency in English (written and spoken); other languages are a plus.
• Ability to travel internationally on a quarterly basis.
• What We Offer
• Opportunity to lead operations in a fast-growing, regulated fintech environment.
• Cross-border exposure and collaboration with experienced professionals in legal, compliance, and payments.
• Competitive compensation and flexible work setup.

Interested applicants are invited to submit a CV in English at:

[email protected]