Senior Software Maintenance Engineer (3rd Line)

We are seeking a highly skilled Senior Software Maintenance Engineer (3rd Line) to join our dynamic team.

In this role, you will provide technical leadership and hands-on expertise to maintain, optimize, and support critical infrastructure, including data center operations, virtualization platforms, and cloud-based systems. With a strong emphasis on problem-solving and operational excellence, you will play a key role in ensuring system stability and scalability.

Responsibilities

• Provide 3rd level server support for escalated issues across Windows server technologies, VMware, and VEEAM environments
• Maintain and support global data center operations, ensuring reliability and performance of infrastructure
• Implement proactive maintenance plans, including patch management and system updates
• Address monitoring alerts, revise thresholds, and optimize systems to ensure stability
• Perform root cause analysis while adhering to vendor-recommended troubleshooting techniques
• Create and regularly update build documentation and operating procedures to support infrastructure maintenance
• Identify and execute projects to enhance infrastructure systems across virtualization and cloud environments
• Document and enforce policies, standards, and system procedures to ensure operational consistency
• Coordinate maintenance activities including evening and weekend tasks as required to support uptime
• Develop Azure Resource Manager templates/JSON files/BICEP scripts for Infrastructure as Code deployments within Template Specs
• Investigate and resolve Infrastructure as Code deployment errors in Azure environments
• Lead the planning and execution of technical resources for infrastructure projects and operational efforts
  
  
  

Requirements

• Residence in Ukraine (remote work eligible only for candidates based in Ukraine)
• 5+ years of relevant work experience in infrastructure support and operations
• Expertise in VMware, Windows Server, and SAN systems such as NetApp and HP Nimble
• Strong technical knowledge across Microsoft Operating Systems (Server 2008-2019), Powershell, Office 365, Active Directory, Exchange 2010–2019
• Proficiency in networking (LAN/WAN), DNS, DHCP, and experience working with HP server and blade systems
• Background in utilizing PowerShell scripting for automation and improving operational efficiency
• Experience leading infrastructure projects as a technical resource, including detailed execution planning
• AWS CLI and Gcloud Command shell expertise with scripting capability
• Hands-on knowledge of VMware vSphere as 3rd tier support, with VCP-DCV certification preferred
• Skills in backup tools including VEEAM Backup and Replication (Cloud Endure and CloudRanger preferred)
• Proven ability to manage virtual instances in cloud environments such as Azure, AWS, and GCP
• Understanding of Azure configurations including Virtual WAN, Application Gateway, Route Table, and Azure Policies
• Familiarity with using Powershell and C# to create runbooks in System Center Orchestrator
• Office on schedule 3 times per week (Office in cities - Kyiv, Lviv, Vinnytsa, Dnipro)
  
  
  

Nice to have

• Background in the insurance or reinsurance industry with knowledge of business functions and processes
• Showcase of experience supporting SCOM 2012–2019 environments and creating automated workflows
• Familiarity with advanced backup solutions in hybrid and cloud environments
  
  
  

We offer

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Consider relocation options in over 30 countries worldwide
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• You can plan your individual career path together with your manager.
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children
  
  
  

EPAM strives to provide its global team of over 52,800+ professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.