Travel Advisor

Are you ready to turn dreams into reality? We're seeking passionate individuals to join our dynamic team as Travel Manager.

At BSI Lifestyle, we're not just about travel – our mission is creating unforgettable travel experiences that help our clients fulfil their dreams and aspirations as well as adding a touch of magic to their everyday life. As proud members of Virtuoso, and with a global network of partners, we deliver dedicated support in every facet of travel arrangements, and ensure seamless journeys tailored to our clients' desires.

The expected results from the Travel Manager include the swift and flawless implementation of a diverse range of customer travel and lifestyle requests.

About Us:

BSI Lifestyle is an international luxury travel concierge service with a head office in London. We create tailor-made travel experiences and provide personalized lifestyle assistance. From planning dream getaways to handling everyday tasks, we're on a mission to make life smoother and more enjoyable for our members.

Role Overview: As a Travel Manager, you will be the primary point of contact for a select group of clients, assisting them with leisure and business travel arrangements, as well as lifestyle requests. Your goal will be to understand each client’s unique preferences and deliver exceptional service that exceeds their expectations.

Key Responsibilities

• Serve as the main point of contact for clients, ensuring flawless execution of their travel and lifestyle requests through various communication channels (phone, messengers, email).
• Provide 24/7 support to clients, promptly addressing their queries and concerns.
• Manage and process daily client requests, ensuring timely and accurate responses.
• Proactively resolve any issues that may arise during clients' trips, ensuring a smooth and enjoyable experience.
• Coordinate with the operations team to fulfill client requests efficiently and effectively.
• Oversee payment processes, including receiving payments and conducting regular checks to ensure financial accuracy.
• Utilize in-house systems and maintain an up-to-date database of suppliers to support client needs.
• Stay informed about the latest travel trends, regulations, and industry updates.

What We’re Looking For

• Experience: Minimum 1 year in a travel or tourism-related role.
• Languages: Upper-intermediate level of English or higher.
• Skills:
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, collaborative environment.
• Proficiency in MS Office and other PC abilities.
• Mindset: A genuine passion for helping people and creating exceptional experiences.
• Bonus: Personal travel experience is a plus.

What We Offer

• Supportive Onboarding: A dedicated mentor will guide you through the trial period, ensuring a smooth start and clear understanding of your role.
• Professional Growth: Access to industry insights, continuous professional development, and opportunities to participate in FAM (familiarization) trips.
• Dynamic Team: Join a vibrant, collaborative team committed to delivering excellence in luxury travel services.
• Flexibility: Remote work with a full-time schedule (Mon-Fri, 09:00—18:00 Europe time) and availability after hours, if necessary.

Why Join Us?

At BSI Lifestyle, you’ll have the opportunity to make a real difference in the world of luxury travel. By delivering top-notch service and creating unforgettable experiences, you’ll play a key role in redefining what travel means for our clients.

Ready to Apply?

If you’re passionate about travel, dedicated to exceptional service, and ready to take on a rewarding challenge, we’d love to hear from you!

Location: Remote

Type: Full-Time, Mon - Fri 09:00 – 18:00 & work on evenings and weekends (shifts).

Salary: from 1200 euro, based on the interview