Billing Support Representative

Join our fast growing company as a Billing Support Representative  for our Client! 

You will be a part of dream-team who makes consumer’s experience easy and enjoyable.

It is a remote full-time position.

Schedule: Mon-Sun; 23-7, 7-16, 11-20, 14-23, 15-00.

Start date:  ASAP

At Pexly you have great opportunities to get:

• Experience in the international company working with people around the globe;

• Compensation –   $900/monthly for the first 2 months, and $950/monthly + $50 bonus after 2 months of probation;

• Training will be provided by the company and the client;

• 100% remote work;

• 20 paid days of vacations and 10 days of sick leave per year;

• Management's attention, support and motivation.

Your responsibilities:

• Assisting customers with billing inquiries, including but not

  limited to payment processing, subscription management, and

  plan changing;

  
  

• Working towards keeping customers by addressing the

  underlying issues prompting their desire to cancel subscription.

  This involves navigating a delicate balance between persuasion

  and avoiding excessive friction with room for flexibility and

  creative problem-solving;

• Politely respond to customers’ inquiries in a timely manner via

  email or live chat, ensuring a high level of professionalism and

  service quality;

• Gathering the info about refund-related issues;

• Analyze customers’ requests to identify trends and areas for

  improvement, providing valuable insights to enhance the overall

  user experience;

• Assisting users with critical or non-critical bugs.

Requirements/necessary experience:

•  Proficiency in written English at the C1 level

• Experience with Mac and Windows OS will be an advantage;  

• Working as product support would be a plus

• Experience with Apple/Amazon/PayPal/Billing services + with
  Zendesk/Intercom will be an advantage;

• Working as an account manager would be a plus.

•  Strong problem-resolution skills;

• Experience as a Customer Support Representative;

• Ability to handle sensitive customer information with
  confidentiality and discretion;

• Ability to work in a stressful situation, remaining calm, and
  showing respect and empathy while working with clients;

• Ability to remain focused while working remotely.    

Soft skills:

• Time management skills
• Excellent writing and communication skills
• Advanced attention to detail skills of active listening to ensure
  accuracy and thoroughness in all interactions and processes;
• Capability to work both independently and collaboratively as a
  productive team member;
• Flexibility and adaptability;
• Customer service-oriented mindset, dedicated to providing
  exceptional support and assistance to users;

Hard skills:

• MacBook ex. (not a must)
• Apple iOS (not a must)
  Prior experience in Customer Support and Retention activities,
  demonstrating a track record of proficiently managing customer
  relationships and addressing their needs.

PEXLY is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support. We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to supporting our Customers. We will be glad to welcome you to our team. Grow your career with PEXLY!