Customer Support Consultant - French | 294793

About us

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2500 employees spans 45+ nationalities.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.

If you are looking for stability in your future, we are the right place for you.

About the role

We are looking for a Customer Support Consultant to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world.

Your key responsibilities will be to:

• Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
• Managing support cases: collect all relevant information from customers, according to company's procedures and record this using company's CRM
• Interact with other departments and escalate customers feedback further

To succeed in this position, you will need to:

• Customer oriented approach
• Good communicator with ability to ask and listen
• Strong verbal and writing skills (B2 level) in French, and Ukrainian
• At least pre-intermediate English (will be used for internal communication)
• Problem-solving and logical thinking skills
• Result oriented and stress resistant
• Aspiration to self-development and eager to learn
• Customer Service experience is preferred
• Analytical, multitasking and empathetic skills

What we offer:

• 39 hours of cooperation per week within a flexible time frame
• 24 business days of annual leaves
• Medical insurance (with additional Dentistry Budget and 10 massaging sessions per year included)
• Possibility of flexible remote cooperation
• Good working conditions in a comfortable office near National Technical University “KPI” which includes: Blackout ready infrastructure. Corporate Paper Book Library. Gym-Room with shower.
• A parking lot with free spaces for employees
• Partial compensation of lunches
• Paid sick leaves and child sick leaves
• Maternity, paternity and family issues leaves
• Well-being program: monthly well-being meetings and individual psychology hot-line.

We will be glad to welcome you in our team!

Please note that only resumes in English will be considered.