Middle Technical Support Engineer

Dive into the pulse of cutting-edge solutions with Patrianna LTD!

Are you ready to dive into the dynamic world of social gaming and be part of a rapidly expanding team? We’re on the lookout for a talented Technical Support Engineer to join our Patrianna LTD team on a full-time basis.

What You Gain?

Dynamic Environment: Step into the heart of a super fast-growing social gaming company, where innovation and creativity thrive.

Global Impact: Be at the forefront of crafting a global social entertainment platform, with a primary focus on captivating the North American market.

Limitless Growth: Take your career to new heights with opportunities for advancement and personal development. Join us in the exhilarating journey of continuous growth.

Massive Reach: Contribute to the development of client web and mobile apps that engage with up to 150 million customers worldwide.

Commitment to Excellence: We’re dedicated to delivering high-quality code, ensuring predictable behavior in production, seamless scaling, and automation every step of the way.

As a Technical Support Engineer, you’ll be at the forefront of delivering exceptional technical support. Your expertise will not only resolve complex customer issues but also drive continual improvement in our support processes. We value self-starters with a thirst for learning and the ability to adapt to the dynamic needs of our customers and technology. The individual should have a strong technical background in igaming or a comparable field. The position requires the ability to troubleshoot escalated customer issues, perform log analysis and configure feature sets.

Requirements

• Minimum 2 years of experience in a B2B technical support role.
• Proven experience troubleshooting and resolving technical problems.
• Strong understanding of browser developer tools (Chrome DevTools, Firefox DevTools, etc.).
• Familiarity with Linux is a plus.
• Working knowledge of SQL.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong commitment to providing exceptional customer service.
  
  

Responsibilities

• Provide exceptional technical support to our B2B customers via phone, email, and online chat.
• Troubleshoot and diagnose technical issues related to integrating Patrianna’s social gaming products with our B2B customer’s platforms.
• Leverage strong analytical and problem-solving skills to identify root causes and implement effective resolutions for integration issues.
• Document technical solutions and maintain a knowledge base for future reference.
• Collaborate with development, product, and account management teams to escalate complex integration issues and ensure timely resolution.
• Stay up-to-date on the latest technologies and trends related to social gaming APIs and integrations.
• Identify opportunities to improve customer satisfaction and support processes for B2B integrations.
  
  

Benefits

Full Remote Work: Enjoy the flexibility of working remotely from wherever you feel most productive.

Generous Leave Policy: Take advantage of paid time off, encompassing both vacation and sick leave, to ensure you can recharge and recover when needed. Take your time on bank holidays as well.

Company Events: Engage in our vibrant company culture through a variety of informal events designed to foster camaraderie and teamwork.

Continuously Development: Get an opportunity to join a fast-growing business where the sky’s the limit.