Senior Customer Success Manager

About us

At OWOX, we believe everyone should have easy access to data. That’s why we created a platform that connects data teams and business users, bridging the gap between business data and decision-makers.

OWOX BI is trusted by over 165k users who collaborate around data marts to make data-driven decisions and grow revenue faster.

Imagine a world where exploring data is as easy as driving a car — without the limitations of public transport (dashboards) or the cost of a private driver (data analysts).

That’s exactly what we provide!

About the Role

We’re looking for a Senior Customer Success Manager who’s not afraid to dig deep, ask the right questions, and become a trusted partner to high-value customers. If you've ever been the analyst who got what users actually needed, the agency pro juggling clients with ease, or the marketer who knew there had to be a better way — this role is calling.

We believe that great customer success is about more than answering questions — it’s about unlocking value, inspiring confidence, and becoming a trusted partner. You’ll be working with forward-thinking digital teams, who want more from their data — and help them get there.

Your job will be to understand their goals, guide them to wins, and ensure they stick around because they genuinely love using our platform.

What you’ll do

• Be the strategic partner for senior marketers and digital leads — onboard them, understand their goals, guide them to their first “aha!” moments, and keep that momentum going.

• Make complex things simple — help marketing specialists and analysts get the most from our product, whether it’s setting up the right workflows or showing them smarter ways to report on performance.

• Act as the customer’s voice — gather feedback, spot trends, and work closely with our product and analytics teams to make our platform even better.

• Stay one step ahead — proactively manage relationships, monitor customer health, and ensure they get value month after month.

• Own the outcome — whether it’s retention, satisfaction, or expansion — you’ll play a key role in driving impact for both the customer and the company.

What we’re looking for

• 3+ years of experience as a Customer Success Manager, Marketing Manager, or Digital Analyst in a customer-facing role.

• High proficiency in written and spoken English (level Upper-Intermediate or higher). You’ll be speaking with customers around the globe.

• A natural communicator — you can clearly explain ideas, lead conversations with confidence, and make users feel heard and supported.

• Strong critical thinking — you know how to get to the root of the problem and won’t stop at “good enough”.

• Self-driven and proactive — you spot opportunities before they become issues and love taking initiative.

You’ll feel right at home if you

• Used to be an analyst and know what end users really need.

• Worked in a marketing agency and want to bring your client relationship skills into a product company.

• Were once "on the other side" — a marketer, product or digital manager who knows what makes a product truly useful.

• Have experience with tools like GA4, Looker Studio, BigQuery, or product metrics like MRR and retention.

• Enjoy startup dynamics and cross-functional teamwork.

What we offer

• A wide variety of projects and real challenges — every customer comes with a different context, goals, and opportunities. Boredom is not on the menu.

• Direct impact on how client projects evolve — you’re not just responding to requests, you’re a trusted advisor helping shape real decisions.

• A real voice in product development — your feedback from the field helps shape what we build next.

• Freedom to bring your ideas to life — if it makes sense, we test it; if it works, we scale it.

• A smart and friendly team, where curiosity, ownership, and collaboration are genuinely valued.

• Zero bureaucracy — we trust you to own your work and make decisions.

• Flexible schedule and remote-friendly culture — we care about outcomes, not hours.

At OWOX, you will discover a great environment for professional growth, a supportive atmosphere, and the opportunity to collaborate with experts in their field.