Senior Support Specialist

We are looking for a Senior Support Specialist to join the Back Office team of Meest USA in Ukraine. In this role, you will play a vital part in supporting our key agents by ensuring seamless communication with the IT department to resolve technical issues efficiently. If you're ready to contribute to a dynamic international environment - we would be happy to get to know you.

Key Responsibilities:

• Serve as then primary point of contact for key agents, addressing technical and operational concerns. 
• Facilitate communication between agents and the IT department for efficient resolution of technical issues. 
• Monitor and track reported technical problems, ensuring timely follow-ups and resolutions. 
• Document and maintain records of technical issues and solutions for future reference. 
• Provide agents with basic troubleshooting guidance before escalating to IT. 
• Develop a deep understanding of company systems and technology to offer proactive support. 
• Assist in training agents on system functionalities and best practices. 
• Generate reports on recurring technical and operational issues to improve processes. 

Qualifications & Skills: 

• Minimum 2 years in account management, technical support, and or customer service roles. 
• At least an Upper-intermediate level of English
• Familiarity with IT systems, troubleshooting processes, and technical issue resolution. 
• Strong ability to relay technical information clearly between the team, agents and IT teams. 
• Ability to assess and prioritize issues for efficient resolutions.
• Experience with tracking and documenting support concerns. 

What we offer:

• A comfortable office in Lviv

• A hybrid work format

• A friendly and professional team