Desktop Support Engineer

About Astound Digital

At Astound Digital, we are pioneers in the digital landscape, dedicated to transforming how the world interacts with technology, data, and creativity. Our role as trusted advisors in the digital landscape empowers the world’s most innovative brands with frictionless, end-to-end customer experiences. We are known for our comprehensive solutions, proven expertise, and collaborative, nimble approach that instills confidence in our clients. Join us to navigate and lead in the ever-changing digital world, where your impact will extend beyond the ordinary

Job Purpose

The Desktop Support Engineer will be part of a high-performance, feature-driven team with the possibility to develop professional skills. The entry-level of proficiency will be determined by the interview.

In this role you will get to

• Technical support of Windows network infrastructure (1000 + workstations);
• Install and configure software and hardware;
• Inventory and accounting of equipment movement;
• Set up accounts and workstations, remote support;
• Monitor performance and maintain systems according to requirements;
• Troubleshoot issues and outages;
• Ensure security through access controls, backups, and firewalls;
• Upgrade systems with new releases and models;
• Build an internal wiki with technical documentation, manuals, and IT policies;
• Automation of frequently performed tasks and issue resolution.

Your skills and qualifications

• 4+ years of experience in system administration or technical engineering;
• English: Intermediate or higher;
• Knowledge of hardware and software installation, testing, and operation;
• Knowledge of local area networks;
• Familiarity with various operating systems and platforms;
• Windows Server administration/certifications, Virtualization technologies; Scripting, software updates automation, Linux administration as a plus;
• Microsoft Active Directory and Domain administration (GPOs, account management, etc.).
• Excellent communication and interpersonal skills;
• Outstanding organizational, time management, and leadership skills;
• Client-centric mindset and proactive approach to problem-solving;
• Ability to thrive in a collaborative team environment.

What we offer in return

• Work with people around the globe
• Off-the-Charts Career Growth: Сlear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing.
• Well-being Is Top Priority: Parental leave, paid time off, comprehensive health and medical plans.
• Real Work-Life Balance: Remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level.
• Culture of Success: Culture of collaboration that encourages innovation every step of the way; 20 offices spanning four continents bring diverse perspectives that drive tangible results for our clients worldwide

Why work for Astound Digital?

Whether you’re working directly with our world-renowned clients or with your Astound colleagues from around the globe, you will shape the future of digital commerce, using emerging technologies and innovative approaches.

Grow your career with Astound Digital and discover exciting opportunities while doing the work you love!

Kyiv, Ukraine; Vinnytsya, Ukraine