Technical Solutions Engineer for DevX team (night shift)

About Us: Sisense is a leading business intelligence (BI) software company that enables organizations to turn data into actionable insights. Our platform empowers users to visualize and analyze data easily, helping them make informed decisions. As a company, we value innovation, collaboration, and excellence, and we’re looking for talented engineers to join our team.

Why You Should Join Our Technical Solutions Team

As a Technical Solutions Engineer, you will work with leading enterprise organizations and startups to realize the power of data analytics with Sisense. Our Technical Solutions team spans the globe and uses the SWARM model for our tools, processes, and organizational structure. This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing.

Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program. We are employing best-in-breed tools along with processes co-authored or directly influenced by our team. We believe in the power of great customer experience, and the happiest customers are made by having the happiest team helping them.

Please note the working schedule: night shift coverage, Monday to Friday (23:00 — 08:00 Kyiv time). The position will also include shifts on UA Holidays with additional payment.

What You’ve Already Accomplished...So Far

• Experience with JS, Node JS, Rest API
• You are already experienced with IT infrastructure and applications support
• You already have experience with supporting complex product infrastructure and web application troubleshooting
• You have vast experience with SQL and NoSQL (MongoDB) databases
• You have experience in communication with English-speaking customers
  
  

Will be great if you also have

• Web development background and/or programming familiarity
  
  

About You

• You have a data-driven, analytical mind and excellent problem-solving skills
• You’re detail-oriented with the ability to prioritize, multitask and meet deadlines
• You have proven ability to motivate and work both independently and in a team environment
• You also have a passion for supporting and helping others
• In addition, you have a strong desire to learn, grow and contribute to overall company values of collaboration and service
• You have excellent English — communication, listening, and writing skills
  
  

What You’ll Do

• Investigate technical problems that are related to User Interface and problems related to it
• Develop, design and propose solutions to meet technological and business needs for customers (e.g. workarounds for product issues and additional features)
• Manage critical issues that impact customer’s business
• Work with Engineering and Product teams to meet customer requirements and improve our product
• Present complex technical information about the product to the customers
• Take part in the creation and maintenance of our knowledge-based and community
• Work with Linux shell, RestAPI, Web applications troubleshooting, identifying process improvements, debugging, comprehending technical documents
  
  

Our Benefits

• We’re all working remotely now
• We hire only people we trust. All Sisensers join the company without a probation period
• We believe all Sisensers should be owners of our company’s success. We grant all employees stock options that start vesting on Day One
• We support a work-life balance philosophy and provide unlimited vacations (flexible time off) and additional long weekends to all Sisensers
• We support professional growth with access to the modern learning platform
• We care about each other. All team members have extended medical insurance
• We provide Sisensers with a sports reimbursement to support physical fitness and mental wellbeing