Client Services Executive (Contractor, US time zone)

We are looking for a Client Services Executive to join our client’s dynamic and fast-growing team. This is a key role in delivering seamless, world-class service experiences to high-end B2B clients across the globe. The position requires working remotely and aligning with US time zones, including availability during evenings and weekends.

Our client is a global leader in premium ground transportation, offering exclusive chauffeur services, luxury car rentals, and VIP Meet & Greet experiences across 750 cities, 1,000 airports, and more than 100 countries. Backed by cutting-edge technology and a commitment to personalized, high-touch service, they cater to the world’s most discerning travelers 24/7. The company is built on the values of innovation, quality, simplicity, efficiency, and exceptional customer care, creating an environment where excellence is both expected and celebrated.

Responsibilities

• Serve as the main point of contact for B2B clients, managing chauffeur service and luxury car rental bookings via chat-based platforms, email, and phone.
• Support high-profile clients by ensuring they receive the best vehicles, competitive rates, and exceptional service.
• Manage bookings from end-to-end, ensuring every detail is executed flawlessly and in line with the company’s standards for quality and reliability.
• Anticipate client needs, proactively resolve any service issues, and implement long-term solutions.
• Assist in preparing customized proposals and presentations for both new and existing clients.
• Collaborate closely with internal teams: sales, operations, and supplier engagement to deliver a cohesive and seamless client experience.
• Adhere to U.S. business hours and provide coverage during evenings and weekends as needed.
  
  

Requirements

• Minimum of 3 years of experience in a customer-facing role within the service industry.
• Experience working with high-end or luxury clientele is highly appreciated.
• Exceptional verbal and written communication skills in English (fluency required); additional languages are a plus.
• Strong customer service orientation with the ability to build trust and rapport quickly.
• Highly detail-oriented with strong analytical and problem-solving abilities.
• Confident using technology and software platforms to manage client interactions and service coordination.
• Comfortable working in a high-pressure environment with tight deadlines and rapidly changing priorities.
• Entrepreneurial, hands-on approach and ability to work independently.
• Strong team player with a collaborative mindset.