Customer Support Specialist

We are seeking a dedicated and motivated Customer Support Specialist to join and strengthen our Grids Automation team in Ukraine

Main Responsibilities

• Providing order management services to clients - activities include helping clients to handle order quoting, order processing; order fulfilment, review of orders, order entry, order dispatch & support, order payment for their customers.
• Preparing orders confirmations and agreements
• Ensuring timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction.
• Monitoring and resolving order issues and processing errors
• Collecting all documentation needed to comply with local regulations and creates the documentation for the credit and debit notes;
• Processing and archiving all documentation in accordance with local regulations.
• Keeping daily contact with customers and ensuring a customer compliance resolution process by collecting the necessary information, as well as updating the customers about current status of an issue.
• Active involvement in the initiatives directed on internal processes improvement.
  
  

Requirements Have To Be Met

• Higher education (technical or economical University degree)
• More than 5 years of experience on the same/similar field
• Knowledge of SAP (Sales and Distribution Module) and MS-Office.
• Intermediate level of English.
• Good communication and analytical skills
• Readiness to take on challenges, address customer requirements and solve problems
  
  

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.