Customer Support Consultant (English)

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2500 employees spans 45+ nationalities.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues' mental health by implementing different activities.

If you are looking for stability in your future, we are the right place for you.

We are looking for a Customer Support Consultant to join our professional and multicultural team, who will share our interest in solving problems and building good relationships with our reselling partners and end-users around the world.

Areas of responsibilities:

• Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
• Handling support cases: collect all relevant information from customers, according to company’s procedures and record this using company’s CRM
• Interact with other departments and escalate customers feedback further

You should possess the following skills:

• Customer oriented approach
• Good communicator with ability to ask and listen
• Good verbal and writing skills at upper-intermediate level in English, and Ukrainian
• Problem-solving and logical thinking skills
• Result oriented and stress resistant
• Aspiration to self-development and willingness to grow
• Professional, multitasking and empathetic skills

Being the part of us means:

• Opportunity to become a part of what 3Shape has created over the past two decades.
• Meaningful work that changes the future of dentistry
• Work in a professional and friendly environment
• Constant professional growth and development
• A healthy work-life balance
• Occasional business trips to Western Europe

We offer:

• 24 business days of annual leaves
• Medical insurance (with additional Dentistry Budget and 10 massaging sessions per year included)
• A parking lot with free spaces for employees
• Partial compensation of lunches
• Paid sick leaves and child sick leaves
• Maternity, paternity and family issues leaves
• Well-being program: monthly well-being meetings and individual psychology hot-line.

Want to join us and be a part of the evolving field of dentistry?