German speaking Customer Support Agent

Join our fast-growing company as a Customer Support Representative for our client, requiring C1-level German language skills.

Starting date: ASAP

It is a remote full-time position.

Schedule : 

Option 1) 8AM-5PM CET

Option 2) 11AM-8PM CET

flexible weekends

At PEXLY you have great opportunity to get:

- Experience in the international company working with people around the globe;

- Compensation – $1500 for the probation period (2 month) and after;

- Training Bonus- $100 additional payment in case of successful training and probation

- Bonus - $300 /month for completing the KPIs - after the probation period (where $100 is for quality, $150 for tickets per hour, $50 for attendance);

- 20 paid days of vacations and 10 paid days of sick leave per year;

- Training will be provided by the company and the client;

- Management's attention, support and motivation.

Responsibilities: 

- Provide customer support via calls, emails, chats;

- Answer general and order-related questions;

- Handle customer complaints and provide appropriate resolutions;

- Escalate complex issues to the technical department;

- Report to senior management on customers' feedback, complaints, quality etc.

- Perform other related CS tasks.

You are our perfect candidate if you: 

- Are Client-oriented, attentive to detail, good listener, problem-solver, and a hard- working team-player; 

- Can work with Time / activity tracking tool;

- Are a good communicator, have no problem spending time on the phone.

- Needs to have Written & Spoken German C1;

- English B1 level language skills;

- Previous Customer Support experience ;

- Self-employment. We will sign a contract with you as with independent businessman;

- You can work from home, don’t be distracted;

- Have your own PC and good Internet connection.

PEXLY is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support. We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers. We will be glad to welcome you to our team. Grow your career with PEXLY!