Technical Product Support Specialist

Company Description

We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language—no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.

We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it.

We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable.

Job Description

We’re looking for a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. You will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. In your day-to-day, you will:

• Provide Base44 users with complex technical solutions, including remote access to systems, analyzing diagnostics, and troubleshooting network or database issues
• Implement fixes, workarounds, or configuration changes to restore functionality
• Properly identify, document, and escalate bugs for quick resolution
• Recognize trends in user experiences and advocate for fast solutions
• Interact closely with the product team to understand features, functionality, and potential pain points
• Document and clearly communicate technical issues to developers with detailed steps for replication
  
  
  

Qualifications

• Strong technical skills, comfortable navigating unfamiliar tools and technical documents
• Demonstrated ability to take ownership of initiatives and drive them to completion within a fast-paced environment
• Ability to work well in small, collaborative teams and communicate clearly in both verbal and written forms
• Strong growth mindset and a relentless pursuit of success, with a genuine eagerness to learn and develop new skills
• Proven experience with vibe coding tools - an advantage
• Familiarity with JavaScript and React basics – an advantage
• Experience troubleshooting API connections, inspecting network requests, and identifying errors in the console - an advantage
  
  
  

Additional Information

We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language—no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.

We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it.

We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable.

The Base44 Support team is the first touchpoint for users who encounter roadblocks while building applications. We leverage deep investigative skills and provide top-level care to ensure their success and satisfaction.