Customer Experience Manager

Are you a customer loyalty expert passionate about building relationships and reducing churn? Join our team and shape the future of customer engagement!

We're seeking a results-driven Loyalty and Retention Officer to design and implement strategies that boost customer lifetime value, strengthen brand loyalty, and reduce attrition. If you're data-savvy and have a track record of success, this is your chance to make a big impact.

What You'll Do

• Drive customer retention initiatives & campaigns.
• Manage loyalty & rewards programs.
• Unlock customer insights through data analysis.
• Craft targeted customer communications.
• Collaborate with teams to shape the customer journey.
  
  

What You'll Bring

• Proven success in loyalty/retention within industries like retail, hospitality, banking, or telecom (mobile apps & subscriptions a plus).
• Ability to design and deliver effective retention strategies.
• Strong CRM, analytics, and data-driven decision-making skills.
• Exceptional communication & stakeholder management skills.
• Results-oriented mindset.
  
  

How We'll Measure Your Success

• Improved Customer Retention Rate.
• Churn Reduction.
• Growth in Customer Lifetime Value (CLV).
• Increased Loyalty Program ROI.
• Uplift in Net Promoter Score (NPS).
  
  

Ready to own customer love and leave your mark on a growing brand? We want to hear from you!