Business Application Support Specialist

Dive into the pulse of cutting-edge solutions with Patrianna LTD!

Are you ready to dive into the dynamic world of social gaming and be part of a rapidly expanding team? We’re on the lookout for a talented Business Application Support Specialist to join our Patrianna LTD team on a full-time basis.

Key Responsibilities:

Atlassian Suite Administration (Jira & Confluence):

• Administer and maintain our Atlassian environment, including user management, permissions, and project configurations.
• Customize Jira workflows, schemes, fields, and screens to meet the evolving needs of our business teams (e.g., Engineering, Product, Operations).
• Create and manage Confluence spaces, templates, and permissions to foster effective knowledge sharing.
• Manage and evaluate marketplace apps and integrations to extend the functionality of the Atlassian suite.
• Perform routine system maintenance, including upgrades and performance tuning.
  
  

Google Workspace Administration:

• Manage all aspects of our Google Workspace environment, including user accounts, groups, and organizational units (OUs).
• Administer core services such as Gmail, Google Drive, Calendar, Meet, and Groups.
• Implement and enforce security best practices, including managing sharing settings, device policies, and access controls.
• Troubleshoot issues related to email delivery, file sharing, and application access.
• Manage and monitor Google Drive storage and data retention policies.
  
  

Slack Administration:

• Serve as the primary administrator for our Slack workspace.
• Manage user accounts, channels, user groups, and workspace settings.
• Oversee the integration of third-party applications and custom bots to enhance productivity.
• Ensure compliance with our communication and data security policies within Slack.
• Promote best practices for effective communication and collaboration in a digital workspace.
  
  

Qualifications and Skills:

• Proven experience as an Application Support Specialist, Systems Administrator, or a similar role.
• Essential: Hands-on administrative experience with the following platforms:
• Atlassian Suite: Jira (Software/Service Management) and Confluence. Experience with Jira Query Language (JQL) is highly desirable.
• Google Workspace: Strong understanding of the Admin Console and core applications.
• Slack: Experience managing a workspace, including integrations and security settings.
• Strong problem-solving and troubleshooting skills with a logical, process-oriented mindset.
• Ability to work independently and manage multiple priorities effectively.
• Relevant certifications (e.g., Atlassian Certified Jira Administrator, Google Workspace Administrator) are a significant plus.
• Ability to Collaborate with cross-functional teams in like minded goal driven projects with tight dead lines.
• Adept at liaising between multiple departments, fostering strong professional relationships to ensure strategic alignment and project synergy.
• Good English skills in speaking and writing.
  
  

Benefits:

Full Remote Work: Enjoy the flexibility of working remotely from wherever you feel most productive.

Generous Leave Policy: Take advantage of paid time off, encompassing both vacation and sick leave, to ensure you can recharge and recover when needed. Take your time on bank holidays as well.

Company Events: Engage in our vibrant company culture through a variety of informal events designed to foster camaraderie and teamwork.

Continuously Development: Get an opportunity to join a fast-growing business where the sky’s the limit.