TechOps Engineer

Title: TechOps Engineer

Reports to: TechOps Manager

Location: UA Remote

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year since inception through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who can thrive in and contribute to this environment while putting the customer first.

We are seeking an individual to join our team with experience in identifying day to day manual tasks and find a way to optimize those processes. The objective of this team is to design, implement, and support scalable multitenant solutions that serve both internal staff and external customers. You will be working with a mixture of services, vendors, and applications. Working on these solutions will include research and development of new solutions, implementation of established solutions according to best practice/documentation, creating technical documentation of the solutions, staying on top of new features released by vendors and providing second-line support for these solutions (either directly to end users or to other Atlas Technica employees).

Responsibilities

• Act as an SME on the multitenant solutions
• Provide escalation support
• Stay informed about new features released by vendors for existing solutions
• Create and update technical documentation
• Research new vendors to see if better solutions exist
• Day-to-day user support
  
  

Requirements

• 4-year college degree in Computer Science, Computer Engineering, Information technology or related field and 4 years of experience in the IT industry with relevant technologies, or 8 years of overall IT experience and 2-4 years with relevant technologies:
• Azure services
• Microsoft/Office 365
• Active Directory
  
  

• At least 2 years of experience with an automation language such as PowerShell.
• At least 2 years of experience with SQL or related relational databases
• At least 1 year of experience working as an administrator in one or more of the following:
• ConnectWise Manage
• ConnectWise ScreenConnect
• ConnectWise CPQ/Sell
• ConnectWise BrightGauge
• Ninja One
• Audigy
• Exposure to/ability to support and manage GDAP and Lighthouse
• Experience integrating solutions via REST API
• Ability to communicate complex technical information to different audiences.
• Experience with writing technical documentation
• Drive, willingness to learn, responsibility for one’s own work and the overall outcome.
  

Desirable Qualities

• Active certifications in Azure or Microsoft/Office 365.
• Experience working with and deploying one or more enterprise level solutions
• Experience working with clients in finance or alternative investment industries.
• Experience working with various vendors to escalate support issues
• Experience troubleshooting OS X
  
  

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.