Customer Support (live-chat)

Hi there! We’re CyberCare - part of Tesonet Accelerator - a customer care company for global tech brands. We combine AI-powered automation with a human touch to create smooth, stress-free experiences for millions of technology users worldwide. With 450+ professionals on board, we make techworld easy - one customer at a time.

As a Customer Success Manager, you’ll be on the front lines of creating great customer experiences for top tech brands like NordVPN, Surfshark and Saily. Whether it’s solving an issue, answering a question, or just making someone’s day easier, you’ll be doing it with the help of smart tools and an even smarter team.

Your Day-to-Day

• Support NordVPN customers via live-chat. No phone calls over here!
• Troubleshoot tech issues and help with billing inquiries.
• Make customers happy by resolving their concerns
• Turn users into fans through top-notch support
• Bring empathy, patience, and a positive vibe to every interaction
  
  
  

What We Expect From You

• Fluency in English.
• Basic know-how of Windows/MacOS
• Confidence in multitasking and providing technical support
• A calm, customer-first mindset - even under pressure
• Positive, proactive, and motivated attitude.
• Ability to work rotating day and evening shifts full-time
• Ability to come to our office in Lviv once every couple of months
  
  
  

What You Will Take From Us

• Smooth start in tech with onboarding & mentorship
• Work with world-known products & smart tools
• Flexible shifts for students
• Possibility to work remotely
• Clear growth path - move into Product, AI, Marketing & more
• Fun team, regular events & team building activities
• Salary from $750/month (plus performance bonus up to $300 /month) + annual salary reviews
• Health insurance & plenty of extra perks
  
  
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.