Operations Manager

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.

If you are looking for stability in your future, we are the right place for you.

About The Role

The Operations Manager is responsible for leading and coordinating support operations, ensuring that customer service and internal support teams are properly trained and maintain high service quality standards. This role covers the implementation of continuous improvement strategies to optimize operational efficiency. It also oversees workforce planning, ensuring resources are aligned with business demands.

Education

Professional degree in Information Technology Management, Industrial Engineering, Business Administration, Human Resources, or related fields. Preferably with additional studies in administrative management, project management, information systems, or languages, among others.

Competencies (Professional/Personal)

Professional

• Minimum 3 years of experience in roles related to operational or administrative support.
• Knowledge in supervising and optimizing operational processes.
• Proficiency in tools such as Microsoft Office, Excel, Power BI, and information management systems.
• Ability to analyze performance indicators and propose continuous improvements.
• Skilled in managing and coordinating multidisciplinary teams.
• Proven experience in internal support, customer service, or workforce management.
• Knowledge in resolving operational issues and conflict management
  
  

Personal

• Leadership
• Assertive communication
• Decision-making under pressure
• Analytical thinking
• Results-oriented
• Problem-solving
• Adaptability
• Teamwork
  
  

Areas Of Responsibility

• Continuous improvement in customer service quality across all channels
• Effective coordination between the teams (Support, Onboarding, Quality, WFM, Training)
• Optimization of operational resource allocation (WFM)
• Stable and efficient operation of service platforms (CRM, chat, phone, email)
• Development and execution of strategies to improve operational KPIs
• Effective coordination between the teams (Support, Onboarding, Quality, WFM, Training)
• High end-customer satisfaction and maintenance of a premium service experience
  
  

Being The Part Of Us Means

• Meaningful work that helps to change the future of dentistry
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years
  
  

Want to join us and change the future of dentistry?

For more information, watch our corporate video youtu.be/38-_SfPBptw, visit our web-site: www.3shape.com or contact by email [email protected].

Information about our open vacancies you can find here: www.3shape.com/...porate/Careers/#vacancies

You Can Follow Us On Social Media

www.youtube.com/user/3shape