Customer Service Manager

At CRMOZ, we are a trusted partner of Zoho, helping businesses worldwide with Zoho software and IT services. We’ve been doing this for over 10 years, and now, we’re looking for a Customer Service Manager to join our team. This role is perfect for someone who enjoys helping people, solving problems, and ensuring that clients have the best experience.

What You'll Do:  

• Manage Client Relationships: Be the main person clients reach out to for organizational aspects, ensuring they’re happy with our services.

• Help Coordinate Service Delivery: Work with our team to make sure client requests and issues are handled quickly and effectively.

• Look for Opportunities to Improve: Identify ways to enhance the customer experience and offer additional services when it’s a good fit.

• Stay in Touch: Keep clients updated on any changes, new services, or important updates.

• Gather Feedback: Listen to clients’ concerns, make sure we’re doing things right, and suggest ways to improve.

• Manage Support Plans and contracts: Ensure clients have the right support plans and help with renewals.

• Solve Problems: Address any issues clients have promptly and professionally to keep them satisfied.

What We’re Looking For:  

• Some experience in client relationship would be an advantage.

• Good communication skills: You should be able to explain things clearly and listen to clients’ needs.

• You’re good at building relationships and ensuring clients are satisfied.

• You’re organized and can handle multiple tasks at once.

• You can solve problems and make sure clients stay happy.

• You’re comfortable working in a fast-paced environment.

What We Offer:  

• Work from Home: Enjoy the flexibility of a remote position.

• Competitive Salary: We offer a salary based on your experience and performance.

• Career Growth: Opportunities to grow in customer service management with a global company.

• Supportive Team: Work with a team that’s always ready to help and collaborate.

If you’re ready to join our team and help us deliver excellent customer service, we’d love to hear from you!