Менеджер по роботі з клієнтами E-bay, Amazon, Alegro та інші (німецька мова, віддалено)

Job Opportunity: Customer Support Specialist

Location: Lviv, Ukraine (Remote Work Available)

Company Overview:

Join a dynamic European company specializing in the sale of home goods and sports equipment across Europe. With an extensive online presence, we operate through our company websites and leading marketplaces such as eBay, Amazon, Allegro, Decathlon, and more. Our customer service team plays a vital role in delivering exceptional support to clients across Europe.

Position: Customer Support Specialist

We are looking for motivated and skilled individuals to join our Customer Support team. This role involves providing outstanding service to our European clients in German, with a preference for candidates who also speak one or more of the following languages:

   •    German

    Key Responsibilities:

    •    Respond to customer inquiries via email, chat, and phone in German

 (and additional languages, if applicable).

    •    Assist customers with orders, returns, and product inquiries.

    •    Handle issues professionally, ensuring customer satisfaction.

    •    Collaborate with other departments to resolve complex cases.

    •    Maintain accurate records of customer interactions and feedback.

What We Offer:

    •    Competitive Salary: Based on performance and workload, with higher pay for proficiency in additional languages.

    •    Remote Work Flexibility: Enjoy the convenience of working from home.

    •    Professional Development: Gain experience in a fast-paced international e-commerce environment.

    •    Language Bonuses: Receive additional pay for each additional language you speak fluently.

    •    Collaborative Culture: Work with a supportive and diverse team of professionals.

    •    Opportunities for Growth: Expand your career in a company that values talent and initiative.

Requirements:

    •    Fluency in  German (both written and spoken).

    •    Proficiency in one or more additional languages listed above is a strong advantage.

    •    Excellent communication and problem-solving skills.

    •    Strong organizational skills and attention to detail.

    •    Ability to work independently and manage multiple tasks.

    •    Experience in customer service or e-commerce is preferred but not required.

Why Join Us?

    •    Be part of a growing company with a strong reputation across Europe.

    •    Work on cutting-edge platforms like Amazon, eBay, and Decathlon.

    •    Enjoy the flexibility of remote work while staying connected with a collaborative team.

    •    Enhance your professional skills and language abilities while receiving financial recognition for your talents.

How to Apply:

If you’re passionate about helping customers and thrive in an international, fast-paced environment, we’d love to hear from you! Please send your CV and a cover letter (German) to us.

Join our team and take the next step in your career with a company that values growth, innovation, and customer satisfaction!