Dispatcher, night shift

Dispatcher

About us

We’re doubling in size over the next year — and looking for a dispatcher to join our team! At MR. Glazier, we specialize in high-quality glass solutions delivering craftsmanship and precision to every project.

It is a fully remote position, with overlapping 9am - 6pm EST New York time zone. You need high-speed internet and a reliable home office setup.

The skills you need:

• Proven experience in logistic department, preferably in construction, glazing, or real estate industries
• Spoken English and Ukrainian 
• Ability to manage customers calls, schedules, and dispatches technicians efficiently, yes you need to communicate a lot!
• Find solutions to difficult cases, we work with people, everything could happen, and we are able to fix it
• Work as one team remotely, we use CRM and Slack to be in the loop
• Basic sales skills and the knowledge of the workflow
• Product knowledge, services, pricing, and relationships with partners, technicians, and vendors

A glimpse of a daily routine:

• Schedule technicians, matching skills to jobs, and adjust schedules as needed
• Act as the main point of contact between the company, technicians, and customers
• Plan and confirm appointments to meet goals, including same-day bookings
• Address customer inquiries, resolve scheduling issues, and follow up to confirm appointments and collect payments
• Maintain accurate records, update sales and payment info, and respond to sales inquiries
• Schedule parts installations
• Send insurance certificates, invoices, job reports, and confirm refunds
• Monitor technician schedules, manage time off, and resolve booking conflicts
• Gather data for meetings, investigate service losses, and check emails for updates
• Report major issues to management and ensure customer satisfaction

What we offer:

• Remote work
• USD salary
• Access to industry events, training, and networking opportunities
• Constructive feedback culture and open communication
• Budget for education and your professional development
• Minimal bureaucracy and streamlined processes

What the candidate process looks like:

1. Intro video call with a recruiting team 
2. Final interview with a hiring manager 
3. Offer