Information and Knowledge Management Consultant

Purpose of consultancy

The main objective of this consultancy is to improve the management of knowledge and information within the office, ensuring coherent and efficient processes that contribute to more informed decision-making and strengthened operational performance.

Background:

The WHO Country Office in Ukraine is dedicated to strengthening its knowledge management systems and ensuring the continuity of operational processes that underpin its health initiatives and decision-making. The Consultant will collaborate with multiple units across the office, playing a key role in developing strategies and procedures, documenting lessons learned, and maintaining the continuity of critical workflows. Serving as a focal point for the collection, organization, and dissemination of internal information, the Consultant will work closely with teams responsible for monitoring, evaluation, and reporting to enhance overall efficiency and effectiveness.

Deliverables:

Deliverable 1 – Activity and Progress Tracking:

Maintain and update a project implementation tracker monthly (11 updates total), including progress summaries on completed activities, outputs, and pending actions (Recovery Teams) .

Deliverable 2 – Coordination And Technical Meetings:

Organize and document at least 10 coordination or technical meetings/workshops, providing agendas, participant lists, and action notes within 5 working days after each event.

Deliverable 3 – Information And Document Management:

Establish a structured digital filing system (Teams/SharePoint) with 100% of project documentation uploaded and categorized by thematic area by month 3, and maintained throughout the contract.

Deliverable 4 – Knowledge And Communication Products:

Develop at least 3 communication or knowledge materials (e.g. technical briefs, presentations, success stories) showcasing project results, lessons learned, or partner contributions by month 10.

All deliverables will be submitted by email in English or Ukrainian, as relevant, in MS WORD format, by the deadlines indicated above.

Educational Qualifications:

Qualifications, experience, skills and languages:

Essential: First-university degree in information management, social science public health, business administration, or related field

Experience:

Essential:

• At least 3 years of experience in knowledge management, SOP development, or process improvement.
• Experience working with international organizations, particularly in health systems or humanitarian settings.
  
  

Desirable:

• Experience working with WHO or other UN agencies
• Experience working in Ukraine or with similar country offices
  
  

Skills/Knowledge:

Essential:

• Strong organizational and analytical skills.
• Excellent communication and collaboration abilities, with the capacity to engage with diverse stakeholders.
• Proficiency in knowledge management tools and methodologies.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, OneDrive).
  
  

Desirable:

• Familiarity with WHO or other UN agencies processes
  
  

Languages And Level Required:

Essential: Fluency in oral and written English.

Location

Off-site: Home-based

Travel:

The consultant is not expected to travel

Remuneration:

Contract total value: 42000 USD

Monthly rate, daily rate and numbers of the days: 6000 USD per month, 20 working days per month

Consultant pay band range: A band

Terms of payment: the payment will be on a monthly basis after provision of Technical Report and approval from Responsible Officer

Expected duration of contract

Target Start Date: 1 June 2026

Target end date: 31 December 2026

Contract Duration (Years, Months, Days): 7 Months

Additional Information:

• This vacancy notice may be used to identify candidates for other similar consultancies at the same level.
• Only candidates under serious consideration will be contacted.
• A written test may be used as a form of screening.
• If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
• For information on WHO's operations please visit: http://www.who.int.
• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits workforce regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics. The WHO is committed to achieving gender parity and geographical diversity in its workforce. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply for WHO jobs. Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to [email protected]
• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter (https://www.who.int/about/who-we-are/our-values) into practice.
• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of short-listed candidates.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority.
• WHO shall have no responsibility for any taxes, duties, social security contributions or other contributions payable by the Consultant. The Consultant shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the Consultant in each location/jurisdiction in which the work hereunder is performed, and the Consultant shall not be entitled to any reimbursement thereof by WHO.
• Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at [email protected].
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Contractual Arrangement

External consultant

Contract Duration (Years, Months, Days)

7 months

Job Posting

May 6, 2026, 11:00:00 PM

Closing Date

May 21, 2026, 10:59:00 PM

Primary Location

Ukraine-Kyiv

Organization

EU_UKR WHO Country Office, Ukraine

Schedule

Full-timeIMPORTANT NOTICE: Please note that the deadline for receipt of applications indicated above reflects your personal device's system settings.