IT Infrastructure Engineer
MetLife
We are currently seeking a skilled Systems Administrator to join our Infra team. The ideal candidate will possess a strong technical background, hands-on experience supporting server and network environments, and the ability to communicate effectively with both technical and non-technical stakeholders. This role is critical in ensuring the reliability, security, and performance of our IT infrastructure.
Key Technical Skills
Operating Systems: Proficiency in Windows Server (2016/2019/2022) and basic Linux/Unix environments.
Active Directory, DNS, DHCP: Experience managing directory services and core network services.
MS SQL Database: Management and basic troubleshooting.
Networking: Solid understanding of TCP/IP, DNS, DHCP, and basic LAN/WAN troubleshooting.
Security: Handling antivirus updates (e.g., Crowd Strike), managing firewalls, and Data Loss Prevention (DLP) solutions.
Backups: Hot and cold backup management, including monitoring automated backup logs.
Virtualization: Familiarity with VMware environments.
Scripting: Basic knowledge of PowerShell or Bash for automating repetitive tasks.
Core Responsibilities
Monitoring: Track server health, CPU usage, and network performance metrics.
SLA Management: Resolve support tickets within defined Service Level Agreements (SLAs).
Ticket Management System: Handle incidents, requests, and changes through Service Navigator and related tools.
Hardware Support: Install, configure, and troubleshoot desktops, laptops, printers, peripherals, as well as server (DELL/HP) and network device/storage management.
Patch Management: Deploy security patches and software updates across all networked systems.
Education & Certifications
Bachelor’s degree in Computer Science, Information Technology, or related field.
Soft Skills
Communication: Ability to explain technical issues clearly to non-technical users.
Problem-Solving: Strong analytical skills for rapid troubleshooting and issue resolution.
Experience
Minimum of 3 years’ experience in a similar Systems Administrator or IT support position.
Preferred & Advantageous Skills
Experience with Tomcat/Apache web servers.
WebSphere administration.
Understanding of SSL certificate management.
Familiarity with Azure SLA Feature Board.
Experience managing CITRIX environments.
Knowledge of VPN setup and administration.
Work Conditions
International company;
Official employment according to the Labor Code of Ukraine;
Social package including Medical insurance, Life insurance, Critical illness insurance, Passive war risks coverage for the Employee and their closest relatives; Gym reimbursement, Work from home compensation etc.;
Annual salary review;
Annual bonus based on performance;
Access to educational courses and platforms;
In-house mentoring programs;
Hybrid work model;
New office in the city center.
Key Technical Skills
Operating Systems: Proficiency in Windows Server (2016/2019/2022) and basic Linux/Unix environments.
Active Directory, DNS, DHCP: Experience managing directory services and core network services.
MS SQL Database: Management and basic troubleshooting.
Networking: Solid understanding of TCP/IP, DNS, DHCP, and basic LAN/WAN troubleshooting.
Security: Handling antivirus updates (e.g., Crowd Strike), managing firewalls, and Data Loss Prevention (DLP) solutions.
Backups: Hot and cold backup management, including monitoring automated backup logs.
Virtualization: Familiarity with VMware environments.
Scripting: Basic knowledge of PowerShell or Bash for automating repetitive tasks.
Core Responsibilities
Monitoring: Track server health, CPU usage, and network performance metrics.
SLA Management: Resolve support tickets within defined Service Level Agreements (SLAs).
Ticket Management System: Handle incidents, requests, and changes through Service Navigator and related tools.
Hardware Support: Install, configure, and troubleshoot desktops, laptops, printers, peripherals, as well as server (DELL/HP) and network device/storage management.
Patch Management: Deploy security patches and software updates across all networked systems.
Education & Certifications
Bachelor’s degree in Computer Science, Information Technology, or related field.
Soft Skills
Communication: Ability to explain technical issues clearly to non-technical users.
Problem-Solving: Strong analytical skills for rapid troubleshooting and issue resolution.
Experience
Minimum of 3 years’ experience in a similar Systems Administrator or IT support position.
Preferred & Advantageous Skills
Experience with Tomcat/Apache web servers.
WebSphere administration.
Understanding of SSL certificate management.
Familiarity with Azure SLA Feature Board.
Experience managing CITRIX environments.
Knowledge of VPN setup and administration.
Work Conditions
International company;
Official employment according to the Labor Code of Ukraine;
Social package including Medical insurance, Life insurance, Critical illness insurance, Passive war risks coverage for the Employee and their closest relatives; Gym reimbursement, Work from home compensation etc.;
Annual salary review;
Annual bonus based on performance;
Access to educational courses and platforms;
In-house mentoring programs;
Hybrid work model;
New office in the city center.
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