Operations and Customer Service Logistician

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Job Details

Primary Duties And Responsibilities

• To perform duties and responsibilities on the issues of customer service and operation executive in such a way that:
• All tasks in his position are completed in a correct, timely, rapid and cost-efficient manner.
• The number of customers is increased and the loyalty to the customers is established.
• The customer receives the maximum amount of service-quality.
• The needs and expectations of the customer/the other World Courier offices are considered and fulfilled.
• Customer service is constantly available.
• Shipments are sent by the most secure, most rapid, and most efficient way.
• All new relevant and applicable regulations and guidelines are adhered to.
• All relevant customs regulations are adhered to for all imports and exports of industrial service shipments.
• To perform duties and responsibilities on the issues of customer service:
• To coordinate the cooperation between his area of work with all other areas of the Company in such a manner that the flow of information is always free of friction, unimpeded, and a holistically positive coordination is assured.
• To accept jobs by telephone/email/fax/internet.
• To calculate transit-times.
• To raise jobs in TMS and edit these if need arises.
• To select routings by deciding on a single or combination of transportation-types (airplane, car, train, Aerolink).
• To order drivers (pickup/delivery of shipments at the customer, delivery/ pickup of shipments at the freight-company).
• To check collected shipments in the office and prepare them for transport.
• To book and pre-advise shipments.
• To monitor shipments during the transport and react flexibly to any deviation from the plan.
• To check the notes in TMS and handle preadvised shipments continuously.
• To check the planned departure or arrival times of flights (“Post Flight Check”).
• To complete jobs (enter extra-charges, pricing).
• To work securely with all pertinent regulations (ADR/DGR /I ATA) as well as the relevant laws and ordinances.
• To use and maintain the available technical tools (TMS, OpStar, OMNI, JET STREAM).
• To recognize important information and make immediate use of this information (All Stations Emails, Holiday Lists, Ops-Memos, C/H Memos).
• To partake in being 'on-call' regularly.
• To manage the warehouse inventory(supplies) (packaging, supplies, cooling-media, etc.).
• To communicate with national and international World Courier stations/ Aerolink/ agents.
• To build and maintain relationships to contractors/transporters (airlines, handling agents, the Rail, customs, government agencies, veterinarians, suppliers, etc).
• To perform preliminary actions, specifically:
• To prepare and dispose of packaging-materials and cooling-media.
• To mark and label of shipments as per regulations.
• To prepare and/or to procure of all necessary documentation (HWB, MAWB, import or export permit, export customs paperwork, live animal certificate, dangerous goods declaration, etc).
• To сheck transport documents as per GGVS I ADR I IATA-DGR.
• To advise customers through:
• Explanation of the services.
• Explanation of the transport charges.
• Selection of the optimal transport alternative.
• Selection of the necessary documents for the transport.
• Information about irregularities/delays.
• Informing the customer of the delivery data (POD).
• Acceptance, examination and forwarding of complaints.
• To support sales through:
• Forwarding relevant information to the Business Development Manager.

• Preparation and execution of written offers.
• To perform duties and responsibilities on the issues of operation executive:
• temperature control management. To handle special inquiries and shipments regarding temperature control and cold chain management.
• To carry out all customs formalities (Export I Import) through:
• the inspection and/or procurement of all necessary paperwork for the import or export (import or export permit, export customs paperwork, etc);
• the determination of all customs and/or taxes, and entering these in TMS;
• customs declaration (electronic or by internet) at the responsible customs office (Import I Export).
  

Reports Directly To

Operations & Customer Service Manager

Minimum Skills, Knowledge And Ability Requirements

Provide leadership and direction o Ensure optimum productivity Run a safe, clean and harassment free environment o Communicate and build professional relationships o Approachable Train/Coach others Motivate others Professional conduct and role model for the department Proficiency in World Courier systems (WorldSTAR, BioSTAR, OpSTAR, OptiView, etc.)

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier Ukraine LLC

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned