Product Support Specialist IRC298693
GlobalLogic
Description
You are a person who loves watching tables, review that everything works.
You were a spider in your previous life and you hate it when some thread does not work.
You love finding any issues in the system and drilling in the issues as far as you can.
You enjoy working in untypical hours. [ Evening shifts ] [ Early morning shifts ]
You feel that you can make streaming services work seamlessly. By addressing issues as fast as you can.
Join the content experts team to watch content and content tools to deliver the best quality possible with no threads broken.
Requirements
– At least 1 year of experience in a similar role (Product Support, Technical Support, or a relevant position).
– Good English language skills (Intermediate/B2 level or higher, both spoken and written).
– Strong experience with ticketing systems and troubleshooting workflows.
– Familiarity with monitoring and logging tools such as Jira, Grafana, Kibana, and Datadog.
– Solid understanding of basic networking concepts.
Good to Have:
– Experience with automation scripting or advanced technical support.
– Basic knowledge of cloud computing platforms.
– Understanding of web applications, server architecture, and HTTP/REST APIs.
– Familiarity with incident management principles and best practices.
Job responsibilities
Shift Details & Work Schedule:
– Hours: 30–40 hours per week.
– Shifts: 6:00 AM – 3:00 PM or 2:00 PM – 11:00 PM, Monday through Sunday.
– Note: Flexibility is required. Shifts may include 8–12 hours on weekends and/or additional night shifts based on client requests.
Key Responsibilities:
During your shift, you will be responsible for monitoring, triaging, and escalating issues during non-regular working hours. Specifically, you will:
– Monitor content streaming tools to identify and report any system issues.
– Monitor content delivery tools to detect and troubleshoot transcoding errors.
– Ensure third-party vendor tools and integrations are working seamlessly.
– During monitoring downtime, review streaming content and provide quality feedback.
What we offer
Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.
Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.
DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.
Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.
Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.
Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
You are a person who loves watching tables, review that everything works.
You were a spider in your previous life and you hate it when some thread does not work.
You love finding any issues in the system and drilling in the issues as far as you can.
You enjoy working in untypical hours. [ Evening shifts ] [ Early morning shifts ]
You feel that you can make streaming services work seamlessly. By addressing issues as fast as you can.
Join the content experts team to watch content and content tools to deliver the best quality possible with no threads broken.
Requirements
– At least 1 year of experience in a similar role (Product Support, Technical Support, or a relevant position).
– Good English language skills (Intermediate/B2 level or higher, both spoken and written).
– Strong experience with ticketing systems and troubleshooting workflows.
– Familiarity with monitoring and logging tools such as Jira, Grafana, Kibana, and Datadog.
– Solid understanding of basic networking concepts.
Good to Have:
– Experience with automation scripting or advanced technical support.
– Basic knowledge of cloud computing platforms.
– Understanding of web applications, server architecture, and HTTP/REST APIs.
– Familiarity with incident management principles and best practices.
Job responsibilities
Shift Details & Work Schedule:
– Hours: 30–40 hours per week.
– Shifts: 6:00 AM – 3:00 PM or 2:00 PM – 11:00 PM, Monday through Sunday.
– Note: Flexibility is required. Shifts may include 8–12 hours on weekends and/or additional night shifts based on client requests.
Key Responsibilities:
During your shift, you will be responsible for monitoring, triaging, and escalating issues during non-regular working hours. Specifically, you will:
– Monitor content streaming tools to identify and report any system issues.
– Monitor content delivery tools to detect and troubleshoot transcoding errors.
– Ensure third-party vendor tools and integrations are working seamlessly.
– During monitoring downtime, review streaming content and provide quality feedback.
What we offer
Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.
Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.
DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.
Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.
Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.
Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
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