Customer Success Manager (AiSDR)

AiSDR is an AI sales agent platform that helps 300+ B2B companies book qualified meetings on autopilot. We handle personalized outreach across email, LinkedIn, and SMS — 24/7, with responses in under 10 minutes. SOC 2 certified, 24+ months in production, team of 33.

We're looking for a Customer Success Manager who will own customer outcomes from onboarding through retention. You'll build campaigns inside AiSDR while the customer watches, fix deliverability and targeting, and walk into cancel-intent conversations with more facts than the customer has.

About You

• 2+ years of experience in Customer Success, Account Management, or another operational customer-facing role
• You're comfortable owning outcomes, not just relationships
• You know how to investigate problems using data before proposing solutions
• Strong written and spoken English
• Experience with B2B SaaS is preferred
• Bonus if you've worked with outbound sales tools such as HubSpot, Apollo, Reply.io, Lemlist, Outreach, Salesloft, Snov.io, or similar
• You understand outbound fundamentals: targeting, deliverability, mailboxes, domains, and campaign performance
• You move fast, communicate clearly, and stay calm when customers are under pressure
  
  

What You'll Do

• Own a portfolio of 35–45 customer accounts across onboarding, adoption, and renewal
• Help every new customer launch their first outbound campaign and reach their first booked meetings as quickly as possible
• Build and optimize campaigns live together with customers inside AiSDR
• Troubleshoot targeting, deliverability, integrations, and campaign performance
• Respond to customers across email, chat, and Slack with fast, evidence-based recommendations
• Lead retention efforts for at-risk accounts by identifying root causes and presenting actionable recovery plans
• Keep customer health up to date and proactively drive accounts back to healthy status
• Partner closely with Sales, Product, and Engineering to resolve customer issues and improve the product
  
  

Why Join Us

• Own metrics that directly impact retention and revenue
• Work alongside experienced Customer Success leaders in a highly operational team
• Collaborate closely with Sales, Product, and Engineering
• Join a fast-growing AI startup with proven product-market fit and hundreds of paying B2B customers
  
  

Compensation & Benefits

• Performance bonuses tied to retention and Net Revenue Retention
• Quarterly equity grants (4-year vesting, 1-year cliff)
• Office in Lviv, Ukraine, or Warsaw, Poland, with monthly travel between offices covered if you split your time
• 25 paid vacation days plus local public holidays