Contact Center Operator (Night Shifts)

About The Role

As our Contact Center Operator, you are the vigilant guardian of our operational integrity after hours. This is a remote role defined by profound responsibility, where you serve as the first point of contact for our users and the critical communication link to our on-call engineering team.

Your focus and rapid response are paramount. In this role, you understand that a single missed alert can have mission-critical consequences for the safety and success of our users. This position is for a highly disciplined individual who thrives in a role where trust, reliability, and precision are non-negotiable.

What You’ll Build

• A tireless first line of defense, ensuring the immediate detection of any alerts after hours.
• A reliable communication bridge, guaranteeing the instant relay of critical information to the on-call engineer.
• A foundation of peace of mind for our users, who know that their safety and success are under vigilant watch, even at night.
  
  

What You Bring

• The readiness and discipline for active night-shift work (from 21:00 to 09:00, up to 15 shifts per month).
• Clear and concise communication skills, both verbal and written.
• An unwavering sense of responsibility and personal accountability.
• The ability to follow detailed instructions with absolute precision.
• A deep understanding of the importance of timely, decisive action in critical situations.
• As a condition of this temporary (2–3 month) contract, you are required to pass a polygraph screening and sign a non-disclosure agreement (NDA).
  
  

Please note: You do not need to meet every single requirement to apply. We welcome motivated candidates who are eager to grow into the role and develop their expertise further.

About Us

ARX is a dual-use technology company that specializes in developing autonomous unmanned systems and sensors for the European defence sector. Our dual-use unmanned ground systems and sensors assist NATO Armies and civilian first responders in tackling their most challenging problems by providing them with training and information to make better decisions and take effective actions in life-or-death situations.

As our team continues to expand rapidly, we are seeking motivated candidates who are excited to work in a highly energetic, creative, and innovative team dedicated to developing autonomous systems for challenging environments. We operate in a dynamic sector where collaboration, sharing innovative ideas, and developing novel problem-solving strategies are ingrained in our work culture.

If you are passionate about overcoming challenges that have a real impact on the security of our democracies, apply here to join ARX and help shape the future of dual-use technology!

ARX is an equal-opportunity employer, and we encourage candidates from all backgrounds to apply.

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