Customer Support Specialist

Materialise


Дата: 2 тижні тому
Місто: Київ
Вид зайнятості: Повна зайнятість
Materialise
What you will do


  • Independently manage daily external and internal requests, covering both technical and administrative aspects of clinical cases for a diverse portfolio of products and partners
  • Handle the flow and start the operational processing of incoming medical cases
  • Receive incoming medical images for new cases and prepare them for processing. You will also follow up with the partners on rejected images
  • Follow up on the processing of cases, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines
  • Reach out to the different stakeholders in case of delays or issues with the flow, and intervene when timings are/need to be changed
  • Provide information within an acceptable time frame for the business relations, to partners and customers, concerning the case management flow and process
  • Detect and escalate recurring problems on the operational side
  • Participate in the integration of CuSe operations of new partners and/or products 


Your profile


  • You have experience working with external customers
  • You have a bachelor's degree (Bio-science or medical-related education)
  • You have excellent communication and problem-solving skills
  • You have perfect communication skills (writing and speaking) in English
  • You are willing to learn about software and technical terms
  • You are well organized, team-oriented, and stress-resistant


Location and type of contract


  • Kyiv, Ukraine
  • Full-time
  • Hybrid
  • Associate level
  • CV in English

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