IT Infrastructure L2\L3 Engineer

We are currently seeking a skilled Systems Administrator to join our Infra team. The ideal candidate will possess a strong technical background, hands-on experience supporting server and network environments, and the ability to communicate effectively with both technical and non-technical stakeholders. This role is critical in ensuring the reliability, security, and performance of our IT infrastructure.

Key Technical Skills

• Operating Systems: Proficiency in Windows Server (2016/2019/2022) and basic Linux/Unix environments.
• Active Directory, DNS, DHCP: Experience managing directory services and core network services.
• MS SQL Database: Management and basic troubleshooting.
• Networking: Solid understanding of TCP/IP, DNS, DHCP, and basic LAN/WAN troubleshooting.
• Security: Handling antivirus updates (e.g., Crowd Strike), managing firewalls, and Data Loss Prevention (DLP) solutions.
• Backups: Hot and cold backup management, including monitoring automated backup logs.
• Virtualization: Familiarity with VMware environments.
• Scripting: Basic knowledge of PowerShell or Bash for automating repetitive tasks.
  
  

Core Responsibilities

• Monitoring: Track server health, CPU usage, and network performance metrics.
• SLA Management: Resolve support tickets within defined Service Level Agreements (SLAs).
• Ticket Management System: Handle incidents, requests, and changes through Service Navigator and related tools.
• Hardware Support: Install, configure, and troubleshoot desktops, laptops, printers, peripherals, as well as server (DELL/HP) and network device/storage management.
• Patch Management: Deploy security patches and software updates across all networked systems.
  
  

Education & Certifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
  
  

Soft Skills

• Communication: Ability to explain technical issues clearly to non-technical users.
• Problem-Solving: Strong analytical skills for rapid troubleshooting and issue resolution.
  
  

Experience

• Minimum of 3 years’ experience in a similar Systems Administrator or IT support position.
  
  

Preferred & Advantageous Skills

• Experience with Tomcat/Apache web servers.
• WebSphere administration.
• Understanding of SSL certificate management.
• Familiarity with Azure SLA Feature Board.
• Experience managing CITRIX environments.
• Knowledge of VPN setup and administration.
  
  

Work Conditions

• International company;
• Official employment according to the Labor Code of Ukraine;
• Social package including Medical insurance, Life insurance, Critical illness insurance, Passive war risks coverage for the Employee and their closest relatives; Gym reimbursement, Work from home compensation etc.;
• Annual salary review;
• Annual bonus based on performance;
• Access to educational courses and platforms;
• In-house mentoring programs;
• Hybrid work model;
• New office in the city center.