Customer Success Manager

Spendbase is a fast-growing fintech SaaS company helping businesses take control over their spending. We're scaling fast across global markets and looking for a Senior Customer Success Manager who can own enterprise relationships, drive upsell revenue, and build long-term partnerships with clients.

This is a high-ownership role with a direct impact on revenue - not just support. If you thrive in a commercial, client-facing environment and know how to grow accounts, we'd love to talk.

What You'll Do

• Maintain your customer portfolio and make your accounts grow by upselling and cross-selling
• Onboard new clients and guide them through the full customer journey
• Run regular calls, account reviews, and QBRs with key stakeholders
• Prepare and coordinate commercial and legal documentation (contracts, offers, amendments) in collaboration with the legal team
• Monitor account health, usage, and satisfaction - proactively address risks before they become problems
• Work closely with product, sales, and operations to resolve client needs and relay feedback
• Contribute to building scalable CS processes as the team and product grow
  
  

What we're looking for

• 3+ years in Customer Success, Account Management, or a hybrid Sales/CS role
• Experience in SaaS, fintech, or a services-based company
• Proven track record of growing accounts through upsell and cross-sell
• Experience managing mid-size to enterprise clients
• Able to navigate commercial discussions: pricing, contracts, discounts, and offer preparation
• Strong written and verbal communication in English (B2 minimum)
  
  

Nice to have

• Experience in a SaaS + services hybrid model
• Background in sales or revenue-driven CS with clear KPI accountability
• Familiarity with legal documentation and contract workflows
• Ukrainian language - a real advantage
• Startup experience - you're comfortable with change and building things from scratch
  
  

What we offer

• Competitive base salary + bonus system tied to revenue KPIs
• Paid vacation & sick leave
• Online medical consultations
• High ownership, no micromanagement
• Growth opportunity in a fast-scaling global fintech company